Patient Account Resolution Rep - Client Services

Community Health Network•Indianapolis, IN

1d•Hybrid

About The Position

The Patient Account Resolution Representative position is responsible for answering inbound billing inquiries in a professional, compassionate, and knowledgeable manner from the point of initial contact through account resolution. Primary functions include attentively listening, researching, educating and resolving billing inquiries as efficiently and accurately as possible to ensure patient satisfaction. Maintains patient confidentiality and documentation appropriately for easy follow up. This role supports the mission and values of the organization by maintaining positive, honest and productive relationships both internally and externally.

Requirements

High school diploma or GED equivalent required.
Two (2) or more years of experience in revenue cycle healthcare.
Working knowledge of Revenue Cycle processes.
Experience with Microsoft Office Suite products, including Excel, Outlook, PowerPoint, Teams and Word.
Ability to research, troubleshoot, and de-escalate patient billing concerns.
Working math aptitude and critical thinking skills.
Ability to perform in a fast-paced environment.
Maintains patient confidentiality and documentation appropriately for easy follow-up.

Nice To Haves

Healthcare, insurance, medical billing and/or reimbursement experience preferred.
Previous experience with Epic EMR strongly preferred.

Responsibilities

Answering inbound billing inquiries in a professional, compassionate, and knowledgeable manner from the point of initial contact through account resolution.
Attentively listening, researching, educating and resolving billing inquiries as efficiently and accurately as possible to ensure patient satisfaction.
Maintaining patient confidentiality and documentation appropriately for easy follow up.
Maintaining positive, honest and productive relationships both internally and externally.