Patient Account Representative

Med Center Health • Bowling Green, KY

1d

About The Position

Performs various tasks to ensure proper and timely processing of medical claims. Answers incoming calls and greets visitors, determines the nature of each inquiry, and provides appropriate responses or guidance. Refers more complex issues as needed. Tracks assigned areas and reports performance results; monitors accounts receivable for contract compliance, identifies adjustments to patient accounts, responds to questions about charges and billing, and follows up on outstanding accounts. Researches and reports compliance issues and implements procedural changes as needed to ensure compliance. The duties listed are a summary of the major essential functions; other duties may be required, and specific functions may change from time to time.

Requirements

• Previous medical billing experience is preferred.
• High school graduation or equivalent is preferred.
• No certifications or licensure are required.

Nice To Haves

• Previous medical billing experience.
• High school graduate or equivalent.

Responsibilities

• Answer incoming calls and greet visitors to the department in a timely fashion.
• Determine the nature of calls or visits and provide an appropriate response or guidance.
• Refer more complex issues appropriately.
• Maintain a tracking system for assigned areas and report performance results.
• Monitor accounts receivable for compliance with contract requirements.
• Correctly identify adjustments to patient accounts.
• Receive and respond to inquiries regarding charges and billing.
• Monitor the status of outstanding accounts and follow up appropriately.
• Monitor and report compliance issues, research them, and implement procedural changes as needed to ensure compliance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED