Patient Account Representative

Geode Health•Remote, Illinois, IL

8d•$20 - $22•Hybrid

About The Position

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”. Job Summary: Reporting to the Patient Accounts Team Lead, the Patient Account Representative is responsible for resolving inbound patient inquiries related to billing in a multi-channel Contact Center Environment.

Requirements

2-4 years in a healthcare environment required, preferably in billing, front office administration or call center
Ability to read and understand insurance EOBs
Must possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interaction
High School diploma or GED required

Responsibilities

Monitor multi-channel inbound patient billing inquires to ensure timely response and accurate resolutions
Work with patients and insurance carriers to resolve patient billing inquiries
Responsible for maintaining individual and departmental goals including Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others
Maintain confidentiality of all patient information with a full understanding of HIPAA requirements
Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules
Other duties as assigned

Benefits

Competitive compensation
Flexible schedule
In-person and virtual patient visits
Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
Professional development opportunities
Clinical community, support, and leadership
Medical, dental and vision benefits
Life insurance
Short and long-term disability
Paid vacation and holidays
Matching 401k plan
State of the art technology