Patient Account Representative

LAKE REGION HEALTHCARE • Fergus Falls, MN

9d • $18 - $24 • Onsite

About The Position

Lake Region Healthcare is seeking a Patient Account Representative for its Fergus Falls team. The role handles patient accounts and billing matters between the hospital and patients, including applying and reconciling payments, collecting amounts owed and past receivables, establishing payment plans, ensuring patient statement accuracy, working credit balances and refunds, handling returned mail and skip tracing, recommending accounts for bad-debt write-off, and reporting work in progress. The representative also helps resolve payment issues and explains medical billing practices to patients.

Requirements

• Associate degree and/or established expertise in related revenue cycle functions, such as patient financial services, medical billing, registration, and charge coding.
• Ability to analyze patient accounts, determine their status, and identify required actions.
• Working knowledge of related system applications, spreadsheets, and word processing software.
• Ability to communicate effectively orally and in writing and build strong relationships with related functions and departments.
• Ability to provide outstanding customer service.
• Diplomacy skills to bridge issues and priorities across functional boundaries.
• Successful completion of the pre-employment health screening process.
• Ability to attend the work site according to schedule.

Responsibilities

• Handle patient accounts through payment application and payment reconciliation.
• Collect monies owed and past receivables.
• Establish payment plans and help resolve issues in the payment process.
• Ensure the accuracy of patient statements.
• Work credit balances and refunds.
• Handle returned mail and skip tracing.
• Recommend accounts for bad-debt write-off.
• Report work in progress.
• Explain medical billing practices to patients.

Benefits

• Medical coverage
• Dental coverage
• HSA and FSA plans
• 401(k) plan
• Employee assistance program (EAP)
• Life coverage
• Disability coverage
• Voluntary accident, critical illness, and hospital indemnity coverage
• Pet insurance
• ID theft protection
• Legal services

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree