Patient Account Representative

Acadia • Franklin, TN

7d • Hybrid

About The Position

Acadia Healthcare’s purpose is to Lead Care with Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation. We are looking for a Patient Account Representative in Franklin, TN. Responsible for daily accounts receivable collections and billing. To assist with increasing collections, reducing accounts receivable days, and reducing bad debt.

Requirements

• High school diploma or equivalent
• Experience with Medicare preferred
• Minimum 5 years of job-related experience preferred
• Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
• Knowledge of office administration procedures with the ability to operate most standard office equipment
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
• Self-motivated with strong organizational skills and superior attention to detail
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes
• Capable of working within established policies, procedures and practices prescribed by the organization
• English sufficient to provide and receive instructions/directions
• Must be able to perform essential functions listed on the job description, with or without reasonable accommodation
• Must be able to sit and stand, intermittent 8 to 10 hours a day
• Maintains regular and predictable attendance
• Must be able to speak to medium sized audience with and without the use of a microphone
• Must be able to use standard office equipment, including the telephone and computer keyboard
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition
• Occasionally reaches above shoulder, regularly required to lift/carry up to 20 lbs.
• Occasionally walks on uneven surfaces
• Ability to travel up to 5% of the time, including flying and driving rental cars
• To accommodate travel, must be able to transport own suitcases and computer estimated at 25 pounds

Responsibilities

• Call and status outstanding claims with third party payors
• Review claims issues, make corrections as needed, and rebill. Utilize claims clearing house to review and correct claims and to resubmit electronically when available
• Review explanation of benefits to ascertain that claim processed and paid correctly
• Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation
• Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum
• Prorate patient accounts and monitor that balance due is in the correct financial class
• Weekly reporting to BOD an overview of the week and participate in AR meetings
• Gathers and interprets data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment
• Performs other essential duties as assigned

Benefits

• Competitive Base Salary commensurate with experience
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and recognized holidays
• Company-paid Basic Life and AD&D Insurance
• Employee Assistance Program (EAP) and mental wellness resources
• Opportunities for professional growth and advancement within Acadia’s nationwide network

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED