Patient Account Representative Lead
About The Position
UW Medicine’s Patient Financial Services has an outstanding opportunity for a Patient Account Representative Lead. This role involves assisting in the establishment of standards, policies, and procedures, and contributing to the development and maintenance of billing and follow-up reference documents. The Lead will respond to requests and questions, coordinate with the supervisor on work quality and timeliness, and identify training needs for Patient Account Representatives. They will also assist in orienting and training new and current staff, analyze and review appeals, and provide feedback. Participation in the PFS closing rotation and special projects is expected. The Lead will serve as a Super User for system upgrades and changes, assist Patient Account Representatives with obtaining necessary information for retroactive authorizations, and maintain up-to-date knowledge of complex sponsor requirements. Collaboration with other UW Medicine Departments is also a key responsibility.
Requirements
- High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment.
- Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Nice To Haves
- Demonstrated ability to meet deadlines and quality and performance standards
- Demonstrated ability to provide excellent customer service to customers and patients
- Demonstrated ability to maintain effective working relationships
Responsibilities
- Assist in the establishment of standards, policies, and procedures
- Assist with development and maintenance of billing and follow up reference documents
- Respond satisfactorily and timely to requests and questions
- Coordinate with supervisor in assigning, reviewing and monitoring quality and timeliness of work and identifying training needs of Patient Account Representatives
- Assist in orienting and training new staff and retraining current staff
- Analyze and review appeals and provide feedback to Patient Account Representatives
- Participate in the PFS closing rotation
- Participate in special projects
- Serve as a Super User for system upgrades and changes
- Assist Patient Account Representatives with obtaining information necessary to obtain retroactive authorizations including letters of medical necessity
- Understand and interpret complex requirements and be able to prioritize and manage updates from multiple sponsors, both federal and non-federal. Maintains up-to-date knowledge of requirements
- Work collaboratively with other UW Medicine Departments
Benefits
- For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
