Patient Account Representative I FT

Illinois Eye Center•Peoria, IL

5d•$19 - $27•Onsite

About The Position

We are looking for individuals who want to be part of a medical team that puts our patients first and works well with a team of professionals. Someone who wants a successful career in the eye care profession where your efforts make a difference. We want people who are tech-savvy, enthusiastic, cares about others, and wants to work in a fast paced and fun environment. The Patient Accounts Representative I is responsible for performing routine insurance and patient account follow-up to support accurate billing, timely reimbursement, and resolution of outstanding account balances. Responsibilities include submitting claims, posting payments and remittances, verifying insurance information, reviewing account activity, following up on aged accounts receivable, assisting patients with billing questions, and establishing approved payment arrangements.

Requirements

High school diploma or equivalent required
Working knowledge of physician billing, insurance claims, payment posting, remittance processing, account follow-up, and patient financial responsibility
Ability to review account history, claim status, payments, adjustments, correspondence, and remittance information to determine appropriate routine follow-up
Strong analytical, investigative, and troubleshooting skills, including the ability to identify account discrepancies and recommend or complete appropriate corrective action within established authority
Excellent written and verbal communication skills
Excellent customer-service skills and the ability to discuss sensitive financial matters calmly, clearly, and respectfully
Strong organizational, mathematical, computer, and follow-up skills
Ability to work accurately and maintain attention to detail while managing multiple accounts, deadlines, telephone calls, and assigned work queues
Ability to work independently, follow established procedures, and recognize when an account requires escalation
Ability to use practice-management systems, payer portals, electronic billing applications, Microsoft Word, and Microsoft Excel
Ability to maintain effective and cooperative working relationships with patients, guarantors, staff, leaders, providers, insurance representatives, and other departments
Ability to adapt to changing payer requirements, departmental procedures, technology, and work priorities
Ability to maintain confidentiality and protect patient, insurance, and financial information in accordance with HIPAA and IEC policies

Nice To Haves

A minimum of one year of medical-billing experience preferred
Physician-office billing experience preferred
A minimum of one year of customer-service experience preferred
Experience with insurance claims, payment posting, accounts receivable, benefit verification, or patient account resolution preferred
Working knowledge of Medicare, Medicaid, and commercial-insurance billing guidelines preferred
Working knowledge of medical and insurance terminology, billing forms, remittance information, and basic CPT and ICD-10 coding concepts preferred
Experience using practice-management systems, electronic health records, clearinghouse applications, payer portals, and Microsoft Office applications preferred