Patient Account Representative I FT

Illinois Eye Center•Peoria, IL

2d•$19 - $27•Hybrid

About The Position

We are looking for individuals who are passionate about patient care and want to be part of a medical team that prioritizes patients and collaborates effectively. This role offers a career in the eye care profession where your contributions make a difference. The ideal candidate is tech-savvy, enthusiastic, caring, and thrives in a fast-paced, enjoyable environment.

Requirements

High school diploma or equivalent required.
Ability to work accurately and maintain attention to detail while managing multiple accounts, deadlines, telephone calls, and assigned work queues.
Ability to work independently, follow established procedures, and recognize when an account requires escalation.
Ability to use practice-management systems, payer portals, electronic billing applications, Microsoft Word, and Microsoft Excel.
Ability to maintain effective and cooperative working relationships with patients, guarantors, staff, leaders, providers, insurance representatives, and other departments.
Ability to adapt to changing payer requirements, departmental procedures, technology, and work priorities.
Ability to maintain confidentiality and protect patient, insurance, and financial information in accordance with HIPAA and IEC policies.

Nice To Haves

A minimum of one year of medical-billing experience preferred.
Physician-office billing experience preferred.
A minimum of one year of customer-service experience preferred.
Experience with insurance claims, payment posting, accounts receivable, benefit verification, or patient account resolution preferred.
Working knowledge of Medicare, Medicaid, and commercial-insurance billing guidelines preferred.
Working knowledge of medical and insurance terminology, billing forms, remittance information, and basic CPT and ICD-10 coding concepts preferred.
Experience using practice-management systems, electronic health records, clearinghouse applications, payer portals, and Microsoft Office applications preferred.
Working knowledge of physician billing, insurance claims, payment posting, remittance processing, account follow-up, and patient financial responsibility.
Ability to review account history, claim status, payments, adjustments, correspondence, and remittance information to determine appropriate routine follow-up.
Strong analytical, investigative, and troubleshooting skills, including the ability to identify account discrepancies and recommend or complete appropriate corrective action within established authority.
Excellent written and verbal communication skills.
Excellent customer-service skills and the ability to discuss sensitive financial matters calmly, clearly, and respectfully.
Strong organizational, mathematical, computer, and follow-up skills.

Responsibilities

Performing routine insurance and patient account follow-up to support accurate billing, timely reimbursement, and resolution of outstanding account balances.
Submitting claims.
Posting payments and remittances.
Verifying insurance information.
Reviewing account activity.
Following up on aged accounts receivable.
Assisting patients with billing questions.
Establishing approved payment arrangements.