Admitting,- PAR I, Per Diem, (all shifts)
About The Position
The Patient Account Representative I provides customer service to patients and team members across Mid-Valley Hospital. The role welcomes members of the public, supports patient check-in and phone reception, and provides clerical assistance to physicians, providers, nurses, and patients. It requires excellent customer service and a teamwork focus while interacting with people from diverse backgrounds. The representative uses electronic medical record software and a multi-line phone system; explains and initiates patient identification procedures, consent forms, and other paperwork; collects payments or deposits; performs routine typing and clerical work; and supports patient registration and follow-up. The position also requires maintaining confidentiality and patient privacy, following hospital policies and infection-control and safety procedures, and attending required meetings and educational programs. Work may be scheduled on different shifts, weekends, or holidays to meet departmental needs.
Requirements
- High school diploma or equivalent.
- Ability to provide excellent customer service and work as part of a team with people from diverse backgrounds.
- Ability to use electronic medical record software and successfully operate a multi-line phone system.
- Ability to communicate and interact with patients of all ages.
- Ability to maintain confidentiality, respect patient privacy, and interact tactfully and diplomatically.
- Ability to follow hospital policies, infection-control procedures, and safety standards.
- Primarily sedentary work; maximum lifting requirement of 10 pounds and frequent carrying of objects up to 20 pounds.
- May be required to work any shift and any day of the week, including weekends or holidays.
Responsibilities
- Welcome patients and visitors and expedite patient check-in and phone reception.
- Provide clerical support to physicians, providers, nurses, patients, and other team members.
- Use electronic medical record software and operate a multi-line phone system.
- Explain and initiate patient identification procedures, consent forms, and other paperwork.
- Receive and record payments for hospital and medical services according to written procedures; obtain deposits or co-pays when required.
- Pre-register patients and conduct in-house follow-up with patients as needed.
- Perform routine typing and clerical duties and interface with other departments as needed.
- Follow hospital policies, departmental procedures, quality assurance, safety, environmental, and infection-control standards.
- Maintain patient confidentiality and privacy and communicate tactfully with patients, relatives, the public, physicians, and co-workers.
- Report pertinent information to the Admitting Coordinator and follow the chain of command.
- Assist with care and maintenance of department equipment and supplies.
- Attend and participate in meetings, mandatory in-services, and educational programs; read communications and act on them appropriately.
- Follow infection-control procedures, including standard precautions, handwashing, and applicable isolation procedures.
- Follow environmental and safety standards, including hazardous-material procedures, safety codes, and security practices.
- Provide professional, courteous, and age-appropriate communication with patients and visitors; cooperate with other departments and contribute to teamwork and good public relations.
- Report to scheduled shifts on time and prepared, follow attendance and attire policies, schedule time off with supervisor approval, and obtain department-head approval before working overtime.
- Perform other duties as assigned and vary work schedule to meet departmental needs.
Benefits
- Per diem employees accrue sick leave at one hour for every 40 hours worked.
- Per diem employees may enroll in a 403(b) deferred compensation plan and/or a 457 deferred compensation plan.
- Additional 10% per diem rate.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
