Patient Account Representative 2

University of Washington • Seattle, WA

4d • Onsite

About The Position

UW Medicine’s Patient Financial Services Department has an outstanding opportunity for a Patient Account Representative 2. This role involves editing and preparing billing forms, analyzing unresolved accounts, assessing patient financial situations, and managing accounts receivable adjustments. The position requires maintaining patient information in applicable systems and reviewing account statuses to determine appropriate resolution courses of action. Additionally, the role involves analyzing bankrupt or deceased patient accounts and preparing correspondence using Microsoft Excel and Word.

Requirements

• High School graduation or equivalent
• Two years of experience in patient accounting, customer service, or a related office environment
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Nice To Haves

• Knowledge of UB, CMS 1500, ADA and other utilized billing forms and payer requirements.
• Knowledge of Epic Hospital Billing and/or Professional Billing, and registration systems.

Responsibilities

• Edit and/or prepare UB, CMS 1500, ADA and other utilized billing forms according to regulatory or payer requirements, to ensure accurate and compliant billing of facility and professional fees
• Analyze and take action on unresolved accounts, including payer denials
• Analyze financial information provided by patients to determine their ability to make payments or qualify for financial assistance
• Analyze credit balance accounts to determine and take appropriate action
• Meet deadlines and departmental quality and performance standards
• Prepare Accounts Receivable adjustments
• Update patient demographic, financial and payer information in applicable systems
• Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution
• Analyze bankrupt or deceased patient accounts
• Maintain spreadsheets and write original correspondence using Microsoft Excel and Word

Benefits

• Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED