Patient Account Rep | Special Billing
About The Position
The Patient Account Representative is an extension of a client's business office staff. Representatives are responsible for taking incoming and making outgoing calls to insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned including: Account Review, Denials, Billing, Credits. Complete all business-related and correspondence from patients and insurance companies. Complete all assigned projects in a timely manner. Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.
Requirements
- High School Diploma or GED or 3+ years of relevant experience in lieu of the education
- 1-3 years of prior relevant experience in healthcare billing
Nice To Haves
- 2-year medical billing experience.
- Experience working with specialized insurance companies, such as but not limited to Transplant Contracts, Worker's Compensation and Dental carriers.
- Working knowledge of Microsoft applications.
- Some knowledge and understanding of ICD-10-CM, ICD-10-PCS, CPT and HCPCS.
- Ability to maintain accuracy and attention to detail.
- Ability to evaluate complex situations, identify root causes and propose effective solutions.
Responsibilities
- Taking incoming and making outgoing calls to insurance companies to resolve account balances.
- Following all client policies and procedures.
- Performing account review, handling denials, billing, and credits.
- Completing all business-related correspondence from patients and insurance companies.
- Completing all assigned projects in a timely manner.
- Resolving account balances to zero prior to accounts being forwarded to an outside agency for collections.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
