Patient Account Rep (PAR) - FMC Labor (.6 FTE, Nights)

EvergreenHealth•Kirkland, WA

8d•Onsite

About The Position

As a Patient Account Representative at EvergreenHealth—proudly recognized as the first Baby-Friendly Hospital in the United States—you will play a key role in delivering a positive patient experience. Responsibilities include scheduling appointments, welcoming and assisting patients, maintaining accurate medical records, performing basic telephone triage, posting charges, and providing administrative support to ensure efficient and compassionate care delivery.

Requirements

High School graduate or equivalent
2 years of office/administrative support experience
Excellent customer service skills.
Strong organizational skills, ability to multi-task and attention to detail

Nice To Haves

Experience in a medical of hospital environment
Medical terminology

Responsibilities

Greets/checks in patients and obtains necessary information for billing purposes and completes full registration.
Coordinates all aspects of patient scheduling to include creating initial and follow up in-person or virtual visit appointments; rescheduling, cancelling, and managing appointments in a fashion that meets patient care needs and optimizes provider schedules.
Manages incoming telephone calls. Takes complete and accurate messages and coordinate communication between appropriate interdisciplinary staff. Coordinates emergent or add-on patient care requests with clinical team and provider.
Pulls and verifies that the patient chart is complete and contains required records, forms, reports, referrals, authorizations, and all other pertinent records. Follows up to obtain relevant information when necessary.
May obtain information required to verify active insurance coverage and pre-authorizations for billing purposes, depending on department.
Performs standard billing procedures to ensure the accuracy of patient account and vendor account records. Posts charges accurately and within established timeframe and sends copies of documents to medical records for diagnosis coding.
Manages billing and appointment queues.
Notifies the clinic manager of any authorization difficulties or patient financial hardships.
Provides administrative support for department, performing various clerical duties including filing, copying, etc. as needed. Delivers, picks up and distributes daily mail.
Orders, restocks, and maintains adequate office supplies within an established budget.
Monitors and maintains safe and tidy patient waiting and staff work areas in accordance with infection control standards and safety protocols.
May disassemble patient charts and send them to off-site storage as needed.
Performs open and close duties, which vary from clinic to clinic.
Performs other duties as assigned.