Patient Account Rep | Full Time, Days, 100% Onsite

Guidehouse•Birmingham, AL

9d•Onsite

About The Position

The Patient Account Rep primarily performs mail clerk duties, including receiving, sorting, opening, reading, and distributing mail. The role also processes patient requests, such as sending copies of bills, and serves as a point of contact for patients with billing and account questions, payment options, and general account support. This position is 100% onsite, Monday through Friday, in Birmingham, Alabama. Candidates must live within 90 miles of the office. The representative researches and resolves patient account issues, reviews account activity, updates patient records, and maintains accurate documentation. They communicate with patients, healthcare teams, and internal departments to gather information and resolve issues, and assist with collection activities and payment arrangements. The role requires exceptional customer service, sensitivity to patient needs, confidentiality, and the ability to work in a fast-paced, team-oriented environment supporting hospital and managed services operations.

Requirements

High school diploma or GED, or two years of relevant work experience in lieu of the education requirement.
0–2+ years of prior relevant experience in healthcare, health insurance, data entry, or customer service.
Must live within 90 miles of the Birmingham, Alabama office.
Strong verbal and written communication skills and the ability to explain account information clearly and professionally.
Strong organizational skills and the ability to manage multiple tasks and priorities.

Nice To Haves

Prior experience working in a hospital, physician office, or healthcare revenue cycle environment.
Familiarity with patient account systems, electronic health records, or billing software.
Experience in customer service, patient access, billing, collections, accounts receivable, or a related healthcare support role.

Responsibilities

Receive, sort, open, read, and distribute mail.
Scan documents and email them to other departments or forward mail through inter-office channels as needed.
Process patient requests, such as sending copies of bills.
Serve as a point of contact for patients regarding billing, account questions, payment options, and general account support.
Research and resolve patient account issues, including discrepancies, payment posting concerns, and insurance-related questions.
Communicate professionally with patients, healthcare teams, and internal departments to gather information and provide timely resolution.
Review account activity, update patient records, and maintain accurate documentation of actions and outcomes.
Assist with collection activities, including following up on outstanding balances and supporting payment arrangements.
Provide customer service while maintaining sensitivity to patient needs and confidentiality requirements.
Work in a fast-paced, team-oriented environment supporting hospital and managed services operations.