Patient Account Rep II (Hybrid)

University Health • Northpoint, TN

1d • Hybrid

About The Position

We are seeking a detail-oriented and dependable Patient Accounts Representative II to join our team! If you are passionate about accuracy, problem-solving, and customer service in a healthcare setting, we want to hear from you. You’ll be responsible for managing billing and collections, ensuring accurate account resolution, and working with insurance payors and patients.

Requirements

• High School Diploma or equivalent.
• At least two years of experience in a professional or insurance billing environment.
• Experience with commercial insurance, Medicare, and Medicaid reimbursement.
• Working knowledge of reimbursement comment codes and payer provider manuals.
• Computer literacy and ability to use Excel, Word, Outlook, and a 10-key calculator.
• Extensive knowledge of third-party billing procedures with the ability to act as a subject matter expert in this area.
• Strong oral and written communication skills to effectively communicate with payors and patients.

Responsibilities

• Manage daily billing for insurance claims and collections for outstanding payor accounts and self-pay encounters.
• Reconcile assigned accounts using proper workflows and ensure accurate account resolution.
• Stay updated on third-party carriers, government payors, special programs, and the University Health Financial Assistance program.
• Meet regulatory compliance standards, federal regulations, and department protocols to ensure accuracy and adherence to industry standards.
• Use various electronic systems to track and manage accounts while providing excellent customer service.
• Use critical thinking to resolve billing issues independently and efficiently.

Benefits

• Competitive salary and benefits package.
• A supportive and collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED