Patient Account Rep II
About The Position
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
Requirements
- High School Diploma or GED
- Three (3) years minimum experience of administrative and/or customer service in a professional medical billing office
- Ability to read and explain an explanation of benefits (EOB) for HMO and FFS patients
- Ability to read and explain benefits and co-payment information
- Ability to communicate effectively during difficult situations
- Working knowledge of computers and demonstrated proficiency in using e-mail systems, Internet and MS office software applications
Nice To Haves
- Six (6) months experience with IDX
Responsibilities
- Preparing and processing superbill charges and payments, ensuring accurate financial record-keeping.
- Meticulously posting charges and payments to patient accounts.
- Efficiently scheduling daily appointments.
- Responding to inquiries and correspondence related to patient billing concerns.
- Validating complex insurance information.
- Processing credit card transactions received directly from patients through the credit card machine.
- Following up with insurance carriers and Dignity Health Medical Foundation staff for information essential for proper billing and collections.
- Resolving claim edits.
- Processing reports as needed to ensure efficient billing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
