Patient Account Liaison

Austin Regional Clinic: ARC•Austin, TX

1d•Onsite

About The Position

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

Requirements

High school diploma or GED.
Experience with admitting/registration, insurance claims, or customer service.
Excellent computer and keyboarding skills, including familiarity with Windows.
Excellent verbal and written communication skills.
Ability to manage competing priorities.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.

Nice To Haves

One (1) or more years of medical billing customer service experience.

Responsibilities

Answering incoming calls from patients and collecting all insurance and demographic information necessary to appropriately setup a patient account, in order to submit clean claims for prompt payment from carriers.
Assisting incoming callers/patients with billing inquiries and collecting payment while providing excellent customer service.
Contacting patients with appointments in order to obtain information to complete the registration process.
Carrying out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
Receiving inbound telephone calls from internal and external customers (Patients, Insurance Representatives).
Asking appropriate verification questions prior to releasing confidential patient information in accordance to company policy/HIPAA guidelines.
Reviewing and documenting patient correspondence. Contacting patients to acknowledge receipts of correspondence in a timely manner, whenever necessary.
Answering patient registration phone calls.
Obtaining all insurance and demographic information from patient necessary to setup accounts.
Verifying insurance coverage and setting up new members for all insurance contracts.
Updating insurance and demographic information on existing patients as provided by patient call or additional information received from site resources.
Running registration reports and following up on incomplete or missing account information as indicated to complete registration process.
Researching member account transactions for eligibility inconsistencies.
Maintaining complete, accessible, dated files and resource materials.
Providing assistance to coworkers as requested and/or necessary.
Documenting productivity statistics reports to CBO Supervisor.
Maintaining thorough and effective communication with all coworkers.
Utilizing Payor website systems and tools to accurately complete registration process.
Adhering to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance.
Following the core competencies set forth by the Company.
Working holiday shift(s) as required by Company policy.
Receiving credit card payments via telephone and processing payments over the secured online portal.
Reviewing account transactions for accuracy and distributing patient credits.
Consulting with CBO Supervisor prior to offering discounts for non-covered services.
Returning telephone calls to follow up with patients on status of their inquiry within timeframes established by department.
Performing other duties as assigned.