Patient Account Coordinator (PAC)

AOTI•Oceanside, CA

5d•Remote

About The Position

AOTI Advanced Oxygen Therapy, Inc. (AOTI) is transforming the future of wound care through breakthrough technologies that improve the lives of patients with chronic non-healing and acute complex wounds. At the heart of our mission is our patented, multimodality Topical Wound Oxygen (TWO2) therapy, the only device of its kind proven effective in both Randomized Controlled Trials (RCTs) and Real-World Evidence (RWE) studies. TWO2 has delivered exceptional clinical outcomes, including an 88% reduction in hospitalizations and a 71% reduction in amputations among patients with Diabetic Foot Ulcers (DFUs) over 12 months. In addition to TWO2, we offer the NEXA™ NPWT System, an innovative, multi-week, multi-patient Negative Pressure Wound Therapy (NPWT) device designed to deliver the clinical benefits of traditional durable systems with the convenience and simplicity of disposable solutions. The NEXA System is portable, easy to operate, and cost-effective—making advanced wound care more accessible across diverse care settings, from hospitals to the home. Backed by a world-class international leadership team and a robust global infrastructure, AOTI offers a unique opportunity to make a meaningful impact in healthcare. If you're driven by purpose and want to be part of a company that’s transforming wound care, we’d love to hear from you. Why We’re Hiring As demand for our TWO2 therapy continues to grow, we are expanding our team to ensure we maintain the highest standards of patient care. We are looking for compassionate and motivated individuals to join us in delivering life-changing therapy to more patients across the country.

Requirements

High School Diploma or equivalent required.
Currently licensed LVN/LPN preferred.
1 year of wound care experience; will need to verify this experience and knowledge.
2 years of experience working in a healthcare setting.
Strong knowledge of Insurance (Commercial and Government) Reimbursement and Billing
Ability to manage multiple accounts and deadlines.
Excellent time management skills and organizational abilities.
Ability to work in a high-pressure environment.
A general understanding of medical terminology and abbreviations.
Attention to detail and process-oriented thinking.
The ability to work independently and multitask.
Wound care terminology and clinical knowledge.
Excellent verbal and written communication skills.
Proactive and independent with the ability to take initiative.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite or related software.

Responsibilities

Ensure timely processing of required paperwork to prevent delays in insurance authorizations, billing, and deliver/recovery of products.
Obtain all necessary insurance documents for TWO2 therapy placement and ongoing therapy.
Conduct daily touch points with central operations teams to ensure all necessary paperwork is being obtained to address TWO2 therapy placement or appeal.
Point of contact for all e-commerce demonstrations, enrollments and submissions.
Understand, communicate, and train hospital and office staff on AOTI’s medical documentation process.
Conduct weekly or as needed meetings with Wound Clinics, Skilled Nursing Facilities and Physician Offices to understand the needs of the territory and areas where access can be integrated.
Develop and execute strategies and tactical plans to increase the utilization of electronic ordering and other initiatives to drive seamless first-time order submissions, including the Parachute and Centralis platforms
Expected to manage multiple accounts for support in addition to handling complaints and queries professionally.
Comply with Standard Operating Procedures, particularly HIPAA