Patient Account Coordinator - Brunswick, GA

Optim•Brunswick, GA

2d•Onsite

About The Position

This role involves managing patient accounts with a focus on front desk operations, patient interaction, and administrative tasks. The Patient Account Coordinator is responsible for greeting patients, managing appointments, handling payments, verifying insurance information, and maintaining a professional and organized front office environment. Flexibility with hours is also a requirement for this position.

Requirements

Courteous, friendly, and professional demeanor.
Ability to greet and check in patients, visitors, and vendors.
Experience in collecting payments and managing a daily collection log.
Proficiency in balancing a cash drawer and submitting reconciliation reports.
Skill in answering incoming calls promptly and professionally.
Ability to schedule, reschedule, or cancel appointments.
Capability to send information to the pre-certification department.
Experience in monitoring visit limits and expiration dates.
Ability to create claims for OTC items and no-show fees.
Proficiency in transferring and directing phone calls.
Ability to respond to patient and doctor inquiries in a timely manner.
Experience assisting adjusters or outside entities with information.
Accuracy in entering patient demographics and insurance information into the system.
Experience with eligibility and authorization verifications.
Ability to maintain cleanliness and tidiness of the front desk and waiting areas.
Skill in screening visitors.
Adherence to company procedures for receiving deliveries.
Proficiency in verifying patient demographic and insurance information and updating EMR systems.
Ability to review patient charts and schedules to anticipate needs.
Skill in preparing school and work excuses.
Ability to receive and distribute x-rays and medical records.
Experience checking out patients and scheduling appointments.
Maintenance of a high level of confidentiality.
Adherence to proper security procedures.
Ability to receive and distribute faxes.
Skill in collecting, sorting, and distributing mail.

Responsibilities

Greet and check in patients, visitors, and vendors with a courteous, friendly, and professional demeanor.
Check in patients and collect payments, managing a daily collection log for co-pays, balances, and deposits.
Balance the cash drawer and submit reconciliation reports daily.
Assist with deposit preparation and arrange for pick-up or courier services if applicable.
Answer all incoming calls promptly (within 3 rings) in a professional and efficient manner, using a tone that conveys warmth, empathy, and patience.
Schedule, reschedule, or cancel appointments for therapy patients across all 6 therapy office locations.
Send new evaluation appointment information to the pre-certification department.
Monitor visit limits and expiration dates for therapy patients, requesting additional visits when needed.
Create claims for any over-the-counter items received by patients or for no-show fees.
Transfer and direct incoming calls accurately and promptly.
Respond to patient and doctor inquiries efficiently.
Assist adjusters or outside entities with questions or information.
Accurately enter patient demographics and insurance information into the system.
Perform eligibility and authorization verifications for scheduled patients at certain locations.
Maintain the cleanliness and tidiness of the front desk area and patient waiting rooms.
Screen all visitors and respond accordingly.
Adhere to company procedures for receiving deliveries.
Verify patient demographic and insurance information, making necessary changes in the EMR system.
Review patient charts and schedules the day before clinic to anticipate intake needs, missing documentation, authorizations, co-pays, balances, and insurance eligibility.
Prepare school and work excuses as needed.
Receive and distribute x-rays and medical records for new patients to the appropriate staff member.
Check out patients and schedule returning patient appointments according to provider and practice protocols.
Maintain a high level of confidentiality when servicing patients.
Follow proper security procedures at the close of each day.
Receive and distribute faxes daily.
Collect, sort, and distribute incoming mail.