Patient Account Collector

Rotech Healthcare Inc.•Lakeland, FL

111d

About The Position

Patient Account Collector – Healthcare Collections Support Patients. Ensure Payment. Strengthen Care. Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Patient Account Collector to join our team. If you have experience in healthcare collections, medical billing, or patient account services, this is your opportunity to make a meaningful impact while ensuring financial integrity and patient satisfaction. In this role, you’ll manage a portfolio of patient accounts, working to resolve outstanding balances while maintaining compliance with the Fair Debt Collection Practices Act (FDCPA) and healthcare regulations such as HIPAA.

Requirements

Experience in healthcare collections, medical billing, or patient account services
Strong understanding of insurance processes, reimbursement, and regulatory compliance
Excellent communication and negotiation skills
Ability to manage multiple accounts and prioritize tasks effectively
High attention to detail and data accuracy
High school diploma or GED equivalent
Strong verbal and written communication skills in English
Ability to interpret and respond to various forms of communication (verbal, written, visual)
Maintain confidentiality and handle sensitive information with discretion
Excellent attention to detail, multi-tasking, and problem-solving abilities
Demonstrated sense of urgency and responsiveness to physicians, patients, and internal teams
Capable of working independently and collaboratively
Proficient in Microsoft Office (Outlook, Word, Excel)
Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer/tablet)
Ability to lift office equipment (minimum 10 lbs)
Must be able to sit, stand, walk, talk, and listen throughout the workday
Requires close vision for reading small print on screens and paperwork

Nice To Haves

Experience working with major insurance carriers, including eligibility and reimbursement guidelines
Familiarity with medical billing practices and claims processing
Background in healthcare administration or medical records management
Experience working in a collaborative, team-oriented environment
At least one year of related healthcare experience
Knowledge of medical terminology

Responsibilities

Contact patients to discuss outstanding balances and arrange payment plans based on financial circumstances.
Perform insurance follow-up and skip tracing for unreachable accounts.
Document all collection efforts and account updates accurately in the system.
Ensure compliance with FDCPA, HIPAA, and internal policies during all communications.
Collect and post payments, and escalate unresolved accounts to collections or legal when necessary.
Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy.
Maintain confidentiality and security of all patient and company information.

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations