Account Representative/Collector

WILLIAMS AND FUDGE INC•Rock Hill, SC

1d•$18 - $18•Onsite

About The Position

If you’re looking to work in a dynamic, fast-paced, and exciting environment, Williams & Fudge, Inc. has the opportunity you’ve been waiting for. We are seeking Account Representatives to join our collections team and assist in directly contacting individuals who are late in paying fees owed to clients, assisting them with making payments to reduce their debt. All applicants are welcome: From those with little experience to seasoned representatives, we want to hear from you! About Williams & Fudge, Inc. At Williams & Fudge, Inc., our goal is to assist our creditor clients — including colleges and universities, banks, credit unions, and other financial institutions — in achieving and maintaining low default rates. Our professional approach to collections is designed to maximize the recovery of lost monies for the loan programs and other financial institutions’ receivables. Account Representative Job Description & Responsibilities As an Account Representative, you will receive the tools needed for success, including paid training, industry-leading technology, scripting, and excellent coaching — all to help you experience the highest degree of personal and financial success.

Requirements

Strong work ethic and a desire to excel in a dynamic, fun & fast-paced environment
Ambition to learn, determination and a competitive spirit
Exceptional communication and multi-tasking abilities
Good listening skills and willingness to think “outside the box”
Personal accountability, goodwill, and a high degree of integrity
Excellent verbal and written communication skills
Must be able to pass a criminal background check and E-Verify.

Responsibilities

Successfully completing our comprehensive training program, including compliance, regulations (including FDCPA) and applicable collection laws in all states in which Williams & Fudge operates.
Consistently perform a variety of tasks, including meeting and exceeding individual and team monthly goals, as well as maintaining compliance in regard to industry, legal, and client standards.
Excellent accountability for compliance chains, follow-up, and ability to apply a sense of urgency across multiple clients’ needs while managing a large workload effectively.
Demonstrating dignity, respect, and professionalism in all consumer interactions.

Benefits

Competitive Compensation
Hourly base plus uncapped bonuses and commission
Performance-based growth opportunities
Company-sponsored 401(k) & 401(k) Roth plans with generous company match
Holiday pay and generous Time Bank allotments
Company paid life insurance and long-term disability insurance for employees
Health Insurance and Health Savings Account (HSA) with company match
Dental and Vision Insurance
Voluntary Life Insurance for Employees and Family
Employee Assistance Program available to employees and those in their households
Full training provided by some of the best training staff in the industry
Continuous training throughout your career through our Cornerstone Development program where you will earn industry certifications
Flexible work schedule according to department needs
Professional, family atmosphere where we WORK-PLAY-GIVE
Casual dress code
Access to the beautiful Historic Cotton Mill Factory, including The Junction Café with cold and hot food options and beverages; ping pong; outside putting green; arcade games; dining and lounge areas; and outdoor covered patio
Numerous opportunities for fun, including annual golf, ping pong, and corn hole tournaments; company-wide cookouts; field day; petting zoos; trunk-or-treat; spirit week; and annual bike race