Patient Access Training Specialist- Naperville, IL

Nevada System of Higher Education•Naperville, IL

7d•$25 - $37•Onsite

About The Position

Under general supervision, the Patient Access Training Specialist is responsible for the training, education, and quality assurance (QA) activities for all Patient Access employees. Serving as the operational lead and subject matter expert, this role oversees training and education related to Patient Access systems, workflows, regulatory compliance, and departmental policies and procedures. Key responsibilities include developing and delivering comprehensive onboarding programs for new hires, as well as ongoing and refresher training for existing staff, with a focus on enhancing financial performance, operational efficiency, and the overall patient experience. The Patient Access Training Specialist facilitates in-person and virtual training sessions, evaluates learning outcomes, and ensures staff competency and adherence to organizational standards. This role also manages the Patient Access Quality Program through audits, work queue monitoring, data and report analysis, direct observations, and root cause analysis. Based on findings, the Training Specialist provides coaching, feedback, and recommendations for process improvements to optimize performance, compliance, and service quality. Additional responsibilities include supporting initiatives designed to enhance the patient experience and performing Patient Access Representative duties as needed to support operational requirements.

Requirements

High School diploma or GED
Associate degree in business or healthcare or minimum three years of Patient Access experience or minimum three years of Revenue Cycle experience
A valid driver’s license is required if the incumbent is selected to perform related duties at an off-site location.
Previous experience in adult education and training
Proficiency with computer programs
A significant level of interpersonal and effective communication skills.
Effective written skills for drafting and documenting training and educational materials.
Knowledge of medical terminology, legal and technical aspects of patient access and third-party insurances

Nice To Haves

Bachelor’s degree in education, organizational development, business, or healthcare

Responsibilities

Training, education, and quality assurance (QA) activities for all Patient Access employees.
Overseeing training and education related to Patient Access systems, workflows, regulatory compliance, and departmental policies and procedures.
Developing and delivering comprehensive onboarding programs for new hires.
Providing ongoing and refresher training for existing staff.
Facilitating in-person and virtual training sessions.
Evaluating learning outcomes and ensuring staff competency and adherence to organizational standards.
Managing the Patient Access Quality Program through audits, work queue monitoring, data and report analysis, direct observations, and root cause analysis.
Providing coaching, feedback, and recommendations for process improvements.
Supporting initiatives designed to enhance the patient experience.
Performing Patient Access Representative duties as needed to support operational requirements.