Patient Access Training Coordinator, Full Time

Cabinet Peaks Medical Center•Libby, MT

8d•$19 - $26•Hybrid

About The Position

The Patient Access Training Coordinator is responsible for the training and competency testing of the Hospital and Clinic Patient Registration/Access areas, Inpatient and Outpatient, Client. Duties include guidance and coverage for employees, monitoring of Quality Assurance measures, and oversight in ongoing staff training. The goal of this position is to ensure high quality service for patients and accuracy of information affecting both pre and post visit services. This role will include conducting random site visits to measure competency and performance of the registrars and schedulers to ensure compliance requirements are met. Performs quality management by initiating and participating in specific reviews and assist with other department outcomes initiated within the Patient Access team.

Requirements

Strong communications and organzational skills both verbal and written to work with patients, physicians, and department staff.
Professional Customer Services skills and pleasant and courteous demeanor.
Knowledge of healthcare related insurances and programs.
Analytical ability required to evaluate processes and to recommend improvements as necessary.
Ability to follow Federal/State and hospital policy and guidelines.
Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect.
Demonstrate knowledge of high level of care, accuracy and efficiency as it relates to patient registration.
Strong commitment to formalized orientation and training of staff on an on-going basis.
Strong typing skills, and basic knowledge of office machines such as phones, faxes and copy machines.
High School Graduate or Equivalent.
5 years healthcare experience (preferably in Patient Access/Registration/Scheduling).

Nice To Haves

Post High School education (Associates degree, certification, or vocational training) preferred, but not required.
Prior Health Care Management, or related field highly desired.
Previous Supervisory/Training experience preferred.

Responsibilities

Ensures the accuracy and completeness of daily registrations. Must be capable of performing the tasks required of all hourly employees in the department.
Ensures a high level of quality service provided to patients.
Responsible for helping to support adequate staffing and coverage in all Patient Access areas(including clinics)
Responsible for staff development, including training, reviews of progress and communication of findings. Trains staff to understand the importance of thoroughly documenting and recording in writing and electronic format.
Provides routine training and QA development, implementation, competency assessment and administration of the patient access staff and mana.
Educates staff on the principles and processes for providing excellent customer service support throughout CPMC services.
Monitors scheduling interaction and performance with physicians and patients to ensure appropriateness
Offers guidance to employees related to Point-of-Service collective activity.
Ensures proper utilization of purchased software: Meditech, AccuReg(Optum), Availity,Document Locator
Conducts sampling, testing and evaluation of patient access staff by utilizing the patient access key performance indicators; makes recommendations regarding corrective training to address inefficiencies; reports outcomes to departments affected as well as Director of Revenue Cycle.
Keeps up to date on changes imposed by Medicare, Medicaid, Commercial Insurance as well as Federal and State laws impacting health care.
Conducts random site visits to measure competency and performance of the registrars and schedulers to ensure compliance requirements are met.
In concert with the Patient Access Supervisor and Director of Revenue Cycle as related to scheduling and discipline of staff.
Problem situations are to be resolved appropriately and independently, ensuring Director of Revenue Cycle are informed of any unusual and significant issues that may affect patient satisfaction, timeliness of services or general patient flow. This includes situations that could affect the department/facility.
Updates and maintains training manuals and education resources to provide clear instructions on organization expectations, accountability for patient registration, and insurance verification.