Patient Access Svc Spclst I

Cooper Norcross University Hospital•Camden, NJ

2d•$18 - $29•Onsite

About The Position

This position has a strong emphasis on customer service to our patients and facilitating patient access to professional services. This position must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital and Cooper University Physicians. Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written. Must be skilled in use of computers and applications. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-worker.

Requirements

2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office.
Proficiency in Flow cast registration, pre-certifications, authorizations, referrals.
Excellent customer service skills with strong interpersonal skills and phone etiquette.

Nice To Haves

Medical Terminology preferred.

Responsibilities

Facilitating patient access to professional services.
Ensuring quality patient scheduling.
Maintaining positive telephone etiquette.
Ensuring customer satisfaction.
Being knowledgeable of medical terminology, medical insurance, and professional billing requirements.
Utilizing excellent communication skills, both verbal and written.
Being skilled in the use of computers and applications.
Being organized, taking independent action, and projecting Cooper’s values.
Performing appointment scheduling and Patient Registration.
Successfully passing all IDX training requirements.
Completing a Cooper systems training program including Registration, Scheduling, E-Commerce and FSC.
Completing Computer IDX training program to include: Registration, Scheduling, E-Commerce, and FSC.