Patient Access Supervisor, Mary and Elizabeth Hospital, 8a-430p

UofL Health•Louisville, KY

8d•Onsite

About The Position

About UofL Health: UofL Health is a fully integrated regional academic health system with six hospitals, three medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. Job Description: Position Summary and Purpose The Patient Access Supervisor is responsible for overseeing the pre-registration and/or registration of inpatient, outpatient and ER encounters. The supervisor • Ensures that accurate demographic information and signatures for all forms are obtained. • That all 3rd party health insurance payer requirements for eligibility, authorizations and referrals are obtained on inpatient and outpatient cases as required by area of service. • Meets with staff on a daily, weekly, monthly basis to educate staff on core standards, AIDET, processing procedures to ensure that excellent quality information is obtained while portraying excellent customer service. The Patient Access Supervisor interacts with all departments of the hospital. The supervisor projects a manner that is perceived as courteous and professional in all aspects of the job including dealing with patients and families. The supervisor assists in orientation and training of new staff and the cross training of current staff. The supervisor is an expert in the work processes and systems utilized by the employees supervised. The supervisor will monitor attendance and employees’ core standards and initiate disciplinary procedures according to the progressive and attendance policies of UofL Health. The supervisor will complete all orientation and annual evaluations for all employees that work in the area that is supervised. The supervisor will be responsible for entry of staff’s time into payroll system. The supervisor will provide age-appropriate services to: neonate (birth to 12 months), pediatrics (1 to 11 years), adolescents (12 to 17 years), adults (18 to 65 years), and geriatrics (66 + years).

Requirements

High School Diploma or equivalent (required)
PC literacy, must be able to type 30 wpm with a 95% accuracy (required)
Excellent organizational, oral & written communication skills (required)
Three years of relevant patient access or billing experience (required - preferably in a hospital, to include billing of third party payers, computer systems, authorizations/referrals retrieval, building teams, counseling staff, familiarity with entitlement programs, and up-front collections.)
Must be dependable, professional and a team player
Critical thinking skills
Solid oral and written communication skills
Ability to multi-task and be flexible with job demands
Energetic, motivated individual that connects well with people
Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines.
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and always protects sensitive data
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
Honoring and caring for the dignity of all people in mind, body, and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening, and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health

Nice To Haves

preferably in a hospital, to include billing of third party payers, computer systems, authorizations/referrals retrieval, building teams, counseling staff, familiarity with entitlement programs, and up-front collections.

Responsibilities

Responsible for determining staff’s work assignments.
Monitors staff’s work, including registrations and financial documentation to ensure eligibility, authorizations, and referrals are obtained accurately and timely.
Attends intra-departmental and specialty departments meetings.
Oversee the arrangement of coverage for absent employees and employees on vacation.
Trains new employees and ensure continuing education of current employees.
Initiates and recommends disciplinary actions for staff including attendance guidelines.
Performs orientation and annual evaluations of employees supervised.
Conduct staff meetings as necessary to create a team approach. Ensures staff are aware of all processing guidelines and work as a team to project a positive image for both the patient and/or family.
Educates and oversees the financial counseling discussions and guidance to patients and families, especially in point of service collections.
Develop Policies and Procedures detailing departmental functions as necessary.
Conducts initial interviewing and screening of potential employees with the final decision to be shared with the Patient Access Manager or Director.
Adjusts and prepares payroll system for supervised employees.
Communicate with other departments on a regular basis.
Monitor staff to ensure they are portraying excellent customer service.
Obtains and enters complete and accurate patient demographic, guarantor, and insurance information if needed for registration and/or pre-registration functions.
Contributes to the accomplishment of department and hospital objectives.
Projects a positive personal and professional image of the Patient Access department, and hospital at all times, under all circumstances.
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned