Patient Access Supervisor - JMH Walnut Creek Medical Center - Walnut Creek, CA
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time. Employees are required to work on-site from 4:00 pm – 1:00 am. It may be necessary, given the business need, to work extra hours and alternative schedules. Our office is located at 1601 Ygnacio Valley Rd, Walnut Creek, CA
Requirements
- 3+ years of medical office experience
- 1+ years of leadership or management position experience
- 1+ years of outpatient registration experience
- Ability to work full-time between 4:00 pm – 1:00 am including the flexibility to work extra hours and alternative schedules per business need
- Ability to work onsite at John Muir Health, Walnut Creek Medical Center - 1601 Ygnacio Valley Rd, Walnut Creek, CA
Nice To Haves
- Extensive experience and knowledge of PC applications (Microsoft Office Suite, Excel, Power Point, Word and Outlook
- Knowledge of state and federal regulations as they pertain to Emergency Department processes and procedures
- Proven ability to compute basic mathematical calculations
Responsibilities
- Email Review / Research / Resolution
- Supervise Patient Access Staff with about 20 Direct Reports
- Aid in on-call Supervisor Rotation During Weekends, Holidays and Off Hours
- Staff / Department Rounding
- Develop Agenda Topics for Daily Huddles and Chair the Discussion
- Staff on Boarding – Identify Candidates / Screen / Interview / Hire / Train / Mentor During Probationary Period and Beyond
- Report and Work Queue Support
- Schedule Development and Maintenance
- Kronos Timekeeping for Staff
- Epic Support and Training for Staff
- Crucial / Progressive / Developmental Conversation Completion
- Registration Support – Registration Completion and Quality Review
- POS Collection – Collect and / or Reconciliation of Patient Payments
- Downtime Support – Weekend Graveyard Support
- Interdepartmental Collaboration
- KPI Metrics Tracking and Development
- Staff Engagement and Satisfaction
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
