Patient Access Supervisor, Full Time 40 Hours, Days, Patient Access

Day Kimball Healthcare•Putnam, CT

3d•$29 - $40•Onsite

About The Position

Day Kimball Health is hiring a Patient Access Supervisor for the Patient Accounts Department. This role directs and delegates workflow and staffing to the Patient Access staff, monitors staff performance, conducts job evaluations, and addresses performance issues. The supervisor is responsible for the Registration process for all hospital service areas except behavioral health and physical medicine. This position is considered the point person for systems implementation and troubleshooting and is responsible for the supervision of the entire Patient Access staff across all three shifts. The role requires adherence to the philosophy of Day Kimball Hospital, including support and participation in provided workshops.

Requirements

Associate or Bachelors Degree in Business required or 5+ years of supervisory medical experience
Five years of supervisory experience in a hospital environment within Patient Access or Patient Accounts.
Knowledge of medical and insurance terminology preferred
Strong coaching and mentoring skills required.
Ability to handle multiple priorities.

Responsibilities

Directs and delegates workflow in managing the front-end of the revenue cycle.
Directly supervises a staff of 20-25 on an ongoing basis supporting and establishing monthly registration goals and expectations.
Serves as a resource to Patient Access staff and provides cross coverage.
Performs coverage and analysis by performing registration duties.
Updates and changes policies and procedures as necessary.
Assists with the preparation of payroll and completes monthly work schedules in accordance with budget to ensure adequate staffing levels and minimal overtime; reporting labor variances as required.
Follows up on patient concerns promptly.
Implements AIDET communication framework and promotes excellent customer service.