Supervisor-Patient Access-ER-Swing Shift-FT

Kingman Regional Medical Center•Kingman, AZ

1d•Onsite

About The Position

The Patient Access Supervisor is responsible for overseeing the activities of Patient Access and Customer Service Representatives across all hospital areas. This role involves ensuring excellent customer service, auditing patient files for completeness, directing Patient Access functions, and assisting representatives with financial counseling. The supervisor is also responsible for staff management, including interviewing, hiring, training, coaching, and addressing grievances. A key aspect of the position is to ensure daily reports and worklists are completed, corrections are processed within deadlines, and the hospital's financial condition is protected through accurate insurance verification and error correction. The supervisor maintains positive interactions with physicians and other hospital departments, assists in admissions and verification when needed, and exercises discretion and independent judgment on significant matters. All duties are performed to support KHI’s vision of providing the region’s best clinical care and patient service.

Requirements

Ability to demonstrate written and verbal communication skills
Ability to demonstrate knowledge of Medical Terminology and Financial counseling
Ability to interact positively with the public
High school diploma or equivalent
BLS through the American Heart Association
Two years of experience in healthcare setting or related industry

Nice To Haves

Some college education preferred
Two years of experience in healthcare setting or related industry in a supervisory level

Responsibilities

Provides excellent customer service and adheres to the Behavioral Expectations Agreement.
Monitors the activities of Patient Access and Customer Service Representatives in all areas of the hospital the Patient Access department.
Audits all patient files to ensure that insurance cards, orders and admissions documents are complete and perform Quality Assurance audits with patient accounts in mind.
Directs activities related to the Patient Access functions in every area of the department.
Assists Patient Access and Customer Service Representatives in counseling patients on their financial responsibility toward the hospital.
Responsible for interviewing, hiring and training new staff members.
Responsible for coaching, delivering corrective actions, and address staff complaints and/or grievances.
Ensures that reports and worklists are worked on a daily basis and that all corrections are processed within appropriate deadlines that do affect billing.
Responsible for compiling account checks and denials on a daily basis and work with staff to improve their performance.
Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiencies.
Supervises Patient Access staff in the absence of the manager.
Ensures all essential manager functions are completed.
Ensures the office is adequately staffed, correctly completes time card edits, and keeps the Manager/Director informed of any issues upon his/her return.
Consistently demonstrates the ability to assess a situation from a variety of perspectives.
Considers alternatives and chooses the most appropriate course of action.
Assists Manager with QA work, monitors communication with patients regarding their admissions, ensures positive outcome, safeguards the public image of the hospital, and assists Manager in evaluation of department staff.
Performs and communicates in a highly professional manner at all times.
Demonstrates enthusiasm and self-motivation in performing job duties.
Protects the hospitals financial condition by ensuring that all insurance information is accurately and properly verified and placed in the patient account.
Ensures that errors are corrected in the patient information prior to the Patient Financial Services receipt of billing.
Maintains positive interaction with Physicians as well as other hospital departments to accomplish requirements for admissions.
Alerts Patient Access Manager to potential problems.
Assists in the admitting and verification functions when necessary to maintain department deadlines.
Responsible to exercise discretion and independent judgment with respect to matters of significance.
Performs additional duties as assigned.