Supervisor Patient Access (Second Shift)

Nebraska Medicine•Omaha, NE

23h•Onsite

About The Position

Nebraska Medicine is seeking a dynamic leader to join their Patient Access team as a Second Shift Supervisor. This role supports high-volume, critical care areas within the hospital setting, offering the opportunity to make a meaningful impact on patient experience and operational flow during evening hours. The supervisor will provide leadership across daily operations, staffing, and workflows, ensuring timely and efficient patient access to care. Responsibilities include serving as a mentor and subject matter expert, supporting staff development, guiding teams through complex situations, and fostering a collaborative, service-driven environment. This position is crucial for creating smooth, coordinated operations that support exceptional patient care. The primary location is Nebraska Medical Center in Omaha, NE, specifically in the Emergency Department and Admitting areas, with support across Labor & Delivery, Main Access, and University Tower Radiology. Occasional travel to other Nebraska Medicine locations may be required. Nebraska Medicine is a leading academic health network, partnering with UNMC to transform lives through education, research, and patient care, and values diverse backgrounds and experiences.

Requirements

Minimum of five years of customer service experience required.
Minimum of one year of experience to include the majority of the following: serve as an operational expert for a group of employees, regularly model/mentor and train employees on technical skills, make decisions regarding daily priorities for a work group, provide guidance to and/or assist staff on non-routine or escalated issues.
Bachelor's degree required or equivalent combination of education/experience combined required (One year of education equals one year of experience.)
Ability to exhibit strong leadership, strong planning and organizational skills required.
Ability to work independently, exercise creativity/innovation and be attentive to detail required.
Strong interpersonal skills.
Ability to problem solve and exhibit strong judgment skills in a well-thought out and timely fashion and determine appropriate course of action in significantly complex situations required.
Based on department, may be required to work holiday and/or weekends.
Expert knowledge in computer based applications, specifically Microsoft products including Excel and Word required.
Excellent written and verbal skills and a demonstrated ability to prioritize work and direct staff required.
Ability to type 45 words per minute with 95% accuracy required.
Basic Life Support (BLS) certification within six months of hire or transfer date for employees working in hospital environment required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).

Nice To Haves

Leadership experience preferred.
Experience in hospital patient registration preferred.
Experience with hospital revenue cycle preferred.
Experience leading staff in a 24 hour 7 day a week operation preferred.
Project management experience preferred.
Bachelor's degree in healthcare business or project management preferred.
Knowledge of Microsoft ACCESS preferred.

Responsibilities

Serve on the leadership team as a shift supervisor for the designated operation by overseeing all aspects of day-to-day Patient Access Operations.
Partner closely with colleagues to serve as an Access expert, regularly model/mentor and train colleagues on technical skills, make decisions regarding daily priorities for the work group, provide guidance to an/or assist staff on non-routine or escalated issues and complete performance appraisals and/or disciplinary actions.
Coordinate staffing and operations for registration and scheduling areas within Ambulatory Clinics, procedural areas and ACCESS services.
Support on and off site management of services.
Provide guidance for ACCESS team members, enterprise clinics, and decentralized registration areas by creating a positive work environment to maintain patient and employee satisfaction.
Provide operations oversight, analysis, training, troubleshooting and analysis of resource requirements.
Provide support to operations by assessing work flows and making recommendations for improvement.
Must work in production as required.