Patient Access Supervisor 1 - GHEI Orange Ophth Clinic - FT Days

University of California, Irvine•Orange, CA

16h•Onsite

About The Position

UCI Health is a large academic health system in California, part of the University of California, Irvine. It includes multiple hospitals and a network of ambulatory care centers. As Orange County's only academic health system, it features specialized centers like a National Cancer Institute-designated comprehensive cancer center and a Level I adult and Level II pediatric trauma center. UCI Health serves a large population across several counties through patient care, research, and medical education.

Requirements

Skill, knowledge, and ability essential to the successful performance of assigned duties.
Customer service skills appropriate to the job.
Minimum one (1) year recent experience (within past two (2) years) registering patients in a hospital or clinic, working as a Medical Assistant, or working in medical billing.
Excellent written and verbal communication skills in English.
Excellent organizational and planning skills and ability to manage multiple activities and varied deadlines.
Demonstrated leadership skills to supervise and motivate staff.
Demonstrated experience and thorough working knowledge of Microsoft Word, Excel, and database applications.
Demonstrated ability to interpret health plan benefit packages and make benefit determinations.
Ability to travel to off-site clinics.
Ability to maintain a work pace appropriate to the workload.
Ability to establish and maintain effective working relationships across the Health System.
Ability to act independently to solve problems and develop recommendations for approval.
Must be able to provide proof of work authorization.

Nice To Haves

Strong knowledge of UCI and outside payor authorization and scheduling policies and processes.
Knowledge of University and medical center organizations, policies, procedures, and forms.
Knowledge of Joint Commission requirements.
Knowledge of ICD-9 and CPT / HCPCS Medical Coding.
Bilingual skills in English and Spanish and/or Vietnamese.

Responsibilities

Administration, development, and staffing of the clinic’s registration/reception.
Interviewing, hiring, disciplinary actions, and terminations in alignment with UCI policies and procedures.
Training, orientation, and in-services for front office staff.
Monitoring and directing the collection of productivity and other statistical information.
Coordinating payroll, computer training, quality assurance, and human resources issues for staff.
Providing oversight for authorization and surgery scheduling.
Providing additional help as needed.