Patient Access Supervisor - Part Time - S Jersey EDs

Thomas Jefferson University•Cherry Hill, NJ

2d•Onsite

About The Position

This is a Part Time Needs position overseeing the daily registration functions within Patient Access's scope of work at the Cherry Hill, Stratford, & Washington Township Emergency Departments. The role ensures the operational unit is staffed appropriately and promotes a positive patient experience. The supervisor demonstrates strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. They will supervise efficient and compliant registration processes, ensuring regulatory and compliance requirements, including adherence to departmental and institutional protocols. Responsibilities include prioritizing tasks to complete daily work, resolving departmental and patient problems, and monitoring key performance metrics to ensure goals are achieved.

Requirements

Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements.
Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner.
Excellent written and oral communication skills.
Requires the use of problem solving and decision-making skills in a variety of complex situations.
Excellent leadership and interpersonal skills.
Strong quality assurance and critical thinking skills are necessary for this role.
Associate’s degree in healthcare or business admin required or in lieu of degree a minimum of 5 years of work experience in a physician office/practice, hospital setting, healthcare insurance provider or other healthcare relevant experience.
Minimum of 2 years of patient registration experience required.
Minimum of 3 years of supervisory experience in a physician practice or hospital environment, healthcare insurance provider or other healthcare relevant experience required.

Responsibilities

Maintain staffing schedules, including timely responses to requests for time off.
Manage resources to ensure all vacancies are covered with minimum or no overtime.
Ensure necessary coverage for the smooth and efficient operation of the department.
Manage on-site operations including MyTime payroll & attendance, downtime support and deposit reconciliation.
Adhere to established project deadlines and budgetary limitations.
Respond to all patient complaints or stakeholder concerns.
Consistently identify ways to improve registration processes.
Participate in interviewing and hiring new employees.
Share in the education and training of new hires.
Monitor new employee onboarding to ensure new hires are fully trained and competent in their roles and responsibilities.
Provide constructive communication to service delivery areas, as needed.
Escalate issues to Patient Access Leadership timely.
Appraise staff performance, address complaints and resolve issues that may arise, and act as a mentor for staff.
Manage and track staff’s time and attendance for compliance.
Demonstrate a professional demeanor with patients, families, coworkers and leadership by consistently fostering a positive attitude in the department.
Ensure regulatory and compliance requirements are met; comply with departmental and institutional protocols.
Achieve individual and team performance metrics.
Complete staff quality assurance reviews.
Complete staff’s annual performance evaluation providing feedback on staff member’s performance and achievement of annual goals to the Regional Manager.

Benefits

Medical (including prescription)
Supplemental insurance
Dental
Vision
Life and AD&D insurance
Short- and long-term disability
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits (group rates on insurance and discounts)
Tuition discounts at Thomas Jefferson University (after one year of full time service or two years of part time service)