Patient Access Supervisor, Mary and Elizabeth Hospital

UofL Health•Elizabeth, NJ

1d•Onsite

About The Position

The Patient Access Supervisor is responsible for overseeing the pre-registration and/or registration of inpatient, outpatient and ER encounters. The supervisor ensures that accurate demographic information and signatures for all forms are obtained, and that all 3rd party health insurance payer requirements for eligibility, authorizations and referrals are obtained on inpatient and outpatient cases as required by area of service. The supervisor meets with staff on a daily, weekly, monthly basis to educate staff on core standards, AIDET, processing procedures to ensure that excellent quality information is obtained while portraying excellent customer service. The Patient Access Supervisor interacts with all departments of the hospital and projects a courteous and professional manner in all aspects of the job, including dealing with patients and families. The supervisor assists in the orientation and training of new staff and the cross-training of current staff. The supervisor is an expert in the work processes and systems utilized by the employees supervised. The supervisor will monitor attendance and employees’ core standards and initiate disciplinary procedures according to the progressive and attendance policies of UofL Health. The supervisor will complete all orientation and annual evaluations for all employees that work in the area that is supervised. The supervisor will be responsible for the entry of staff’s time into the payroll system. The supervisor will provide age-appropriate services to neonates, pediatrics, adolescents, adults, and geriatrics.

Requirements

High School Diploma or equivalent (required)
PC literacy, must be able to type 30 wpm with a 95% accuracy (required)
Excellent organizational, oral & written communication skills (required)
Three years of relevant patient access or billing experience (required - preferably in a hospital, to include billing of third party payers, computer systems, authorizations/referrals retrieval, building teams, counseling staff, familiarity with entitlement programs, and up-front collections.)
Must be dependable, professional and a team player
Critical thinking skills
Solid oral and written communication skills
Ability to multi-task and be flexible with job demands
Energetic, motivated individual that connects well with people
Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines.
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and always protects sensitive data
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
Honoring and caring for the dignity of all people in mind, body, and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening, and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health

Nice To Haves

Preferably in a hospital setting
Experience with billing of third party payers
Experience with computer systems
Experience with authorizations/referrals retrieval
Experience building teams
Experience counseling staff
Familiarity with entitlement programs
Experience with up-front collections

Responsibilities

Determining staff’s work assignments.
Monitoring staff’s work, including registrations and financial documentation to ensure eligibility, authorizations, and referrals are obtained accurately and timely.
Attending intra-departmental and specialty departments meetings.
Overseeing the arrangement of coverage for absent employees and employees on vacation.
Training new employees and ensuring continuing education of current employees.
Initiating and recommending disciplinary actions for staff including attendance guidelines.
Performing orientation and annual evaluations of employees supervised.
Conducting staff meetings as necessary to create a team approach, ensuring staff are aware of all processing guidelines and work as a team to project a positive image for both the patient and/or family.
Educating and overseeing financial counseling discussions and guidance to patients and families, especially in point of service collections.
Developing Policies and Procedures detailing departmental functions as necessary.
Conducting initial interviewing and screening of potential employees with the final decision to be shared with the Patient Access Manager or Director.
Adjusting and preparing payroll system for supervised employees.
Communicating with other departments on a regular basis.
Monitoring staff to ensure they are portraying excellent customer service.
Obtaining and entering complete and accurate patient demographic, guarantor, and insurance information if needed for registration and/or pre-registration functions.
Contributing to the accomplishment of department and hospital objectives.
Projecting a positive personal and professional image of the Patient Access department, and hospital at all times, under all circumstances.
Maintaining compliance with all company policies, procedures and standards of conduct.
Complying with HIPAA privacy and security requirements to maintain confidentiality at all times.
Performing other duties as assigned.