Patient Access Supervisor - AHSP Registration & Operations

Cedars-Sinai Medical Center•Los Angeles, CA

1d•Onsite

About The Position

Cedars Sinai is seeking a Patient Access Service Supervisor to oversee the daily operations of assigned areas. This role involves planning, organizing, and supervising operations to meet customer needs and support Medical Center philosophies. The Supervisor will manage fiscal responsibilities through budget preparation, act as a liaison with medical staff, promote employee growth, participate in strategic planning, and ensure patient advocacy. The position reports to the Patient Access Manager or Director and guides staff in meeting customer needs in alignment with the Medical Center's philosophy, mission, vision, and strategic plan. The Supervisor is responsible for contributing to the overall achievement of Patient Services goals by collaborating on workflows, job aids, policies, and procedures related to various revenue cycle processes. They will monitor and coordinate daily operations and staffing, supervise clerical and administrative staff, conduct interviews and recommend hires, train staff, conduct in-services, evaluate performance, and administer corrective discipline. The role also involves managing employee personnel files, evaluating operational and quality needs, implementing training and workflow enhancements, administering HR and payroll functions, and potentially managing the SDAN system. Quality assurance, monitoring reports, monthly KPIs, and developing quality monitors are key responsibilities. The Supervisor will act as a leader, participate in performance improvement activities, ensure compliance with laws and regulations, and maintain staff compliance with Medical Center policies. They will foster a positive work climate, promote self-directed staff, and apply HR policies fairly. Fiscal responsibility includes budget preparation, labor and supply cost management, and revenue enhancement. Collaboration with internal and external departments is expected for resolving workflow issues. Regular staff meetings will be held to communicate information and address concerns. The role also involves assisting with planning, training, and implementing best practice processes and workflows in areas like referrals, registration, scheduling, authorizations, financial clearance, and financial counseling, and overseeing a comprehensive training and quality program, including curriculum development for new hires and annual competence assessments.

Requirements

High School Diploma/GED required.
A minimum of 4 years of healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle related roles, preferably within the department or Cedars-Sinai health system, required.
A minimum of 1 year of Lead or Supervisory experience required.

Nice To Haves

Bachelor's degree in business administration, finance, accounting or other relevant major preferred.

Responsibilities

Contributes and collaborates with team members to develop and maintain effective and efficient workflows, job aids, policy and procedures as they relate to Scheduling, Referrals, Financial Clearance, Registration, and Revenue Cycle processes
Monitors, coordinates, and supervises the daily operations and staffing schedule of assigned unit(s) to provide appropriate resources to meet department needs and projects. Adjust staff schedules accordingly.
Supervises clerical and administrative support staff. Interviews and recommends the hire of new staff. Trains staff and conducts in-services, evaluates performance, recommends merit increases, counsels and effectively administers constructive corrective discipline and recommends termination when appropriate.
Maintains accurate and complete documentation in employee’s personnel file.
Evaluates operational and quality needs and implementing training and workflow enhancements to gain efficiencies, improve customer service and ensure high levels of data integrity and quality standards.
Administers and coordinates human resources and payroll functions for the department. Intervenes and resolves personnel and payroll issues, collaborating with Human Resources and Payroll as necessary.
May manage the SDAN system for the department.
Responsible for performing quality measures, monitoring reports and monthly statements. Develop quality monitors to ensure department goals are being met. Implementing appropriate measures to monitor and track quality, productivity, and improvements. Responsible for monthly reporting of Key Performance Indicators.
Functions as a positive, creative and effective leader, actively participating in performance improvement activities and consulting in implementation of education programs
Ensures compliance with all federal, state and municipal laws, regulations and ordinances for assigned areas. Maintains staff compliance with Medical Center policies, procedures and protocols.
Recognizes the worth of our human resources and uses them effectively. Maintains positive work climate, ensures appropriate staff education, promotes environment that fosters self-directed staff, assists employees to develop and contribute to the organization and applies human resource policies fairly and consistently
Assumes fiscal responsibility for the unit including assisting with unit budget preparation, labor and supply cost management and revenue enhancement
Ensures ongoing staff compliance with established Medical Center and department protocols.
Collaborates with departments and entities within and outside Cedars-Sinai Health System in resolving workflow issues and processes flows.
Reviews, monitors and reports overall productivity and service quality indicator.
Holds regular staff meetings, communicate information, new policies, practices and procedures, follows up on questions or concerns raised at staff meetings.
Assists and facilitates planning, training and implementation of Patient Access/Registration leading best practice processes and workflows (e.g., referrals, registration, scheduling, authorizations, financial clearance, and financial counseling.)
Responsible for overseeing a comprehensive and effective training and quality program. Development of ongoing training curriculum for new hires and annual competence of registration staff.