Patient Access Supervisor-Primary Care, Kingswood

The Nemours Foundation • Wilmington, NC

5d • Onsite

About The Position

The Patient Access Supervisor will provide leadership and oversight of daily patient access operations for the new Kingswood Clinic, supporting both Primary Care and Specialty services. This role is responsible for ensuring efficient front-end operations, patient registration, scheduling workflows, staff support, and service excellence while promoting a positive patient and family experience. The supervisor will work collaboratively with clinical and operational leaders to support clinic readiness, ongoing growth, and operational success.

Requirements

• Experience leading patient access, registration, scheduling, or ambulatory operations teams.
• Strong communication, customer service, and problem-solving skills.
• Knowledge of healthcare registration, insurance verification, and scheduling workflows.
• Ability to manage multiple priorities in a fast-paced ambulatory environment.
• Associate degree
• 3-5 years of job related experience required.

Responsibilities

• Supervise and support Patient Access staff across Primary Care and Specialty services.
• Oversee patient registration, scheduling, check-in/check-out, insurance verification, and customer service processes.
• Monitor staffing coverage and workflow efficiency to ensure operational needs are met.
• Provide coaching, training, and performance management for Patient Access team members.
• Identify opportunities for process improvement and implement best practices to optimize patient access and experience.
• Partner with clinic leadership to support operational goals, patient throughput, and quality initiatives.
• Ensure compliance with organizational policies, procedures, and regulatory requirements.
• Assist with clinic opening activities, onboarding, and operational readiness planning for Kingswood.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree