Patient Access Supervisor ED

Johns Hopkins Medicine•Columbia, MD

4d•$27 - $48•Onsite

About The Position

Johns Hopkins Howard County Medical Center (HCMC) combines the convenience of a full range of hospital and wellness services, more than 1000 affiliated doctors in nearly 100 clinical specialties, award winning clinical excellence and membership in Johns Hopkins Medicine, one of the country’s premier academic medical systems. Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. YOU belong here. What awaits you: Free parking onsite! Starbucks onsite! Room for growth! Outstanding team in a diverse work environment! Medical, Dental, and Vision Insurance. Retirement Savings Plan w/employer contribution. Generous Paid Time off & Paid holidays! Employee and Dependent Tuition assistance benefits! Health and wellness programs and MORE! Evening shift: 6:00pm-2:30am. 5 days per week. May be responsible for working off shifts (days, evenings, nights, and weekends) as needed.”

Requirements

AA degree and 3+ years of registration experience in a lead capacity in a hospital Admission office or equivalent OR a highschool diploma/GED and 5+ years of leadership/supervisory experience in a hospital Admission office or equivalent.

Responsibilities

Manage the front-line staff in the ED, Labor and Delivery, Outpatient Clinics, Surgery Registration and Bed Control.
Work collaboratively with the manager of Patient Access in operations of the department.
Be the subject matter expert in the area of operation that you manage.
Be a hands-on leader, when there are surges, and the volume is high, you are expected to put their team and the patients first and be present on the floor.
Help to create and cultivate a highly reliable team, Serve as a role model, team mentor and resource liaison, displaying exemplary teamwork and leadership skills.
Supervise, train, coach, and motivate team members.
Monitor activity for quality and productivity.
Analyze, develop and produce feedback and management reports.
Conduct quality audits and reviews of team members, as well as implement departmental registration and admission protocols.
Prepare the department work and vacation schedule for all staff to ensure there is adequate staffing on each shift.