Patient Access Specialist - Part-time

Ensemble Health Partners•Minneapolis, MN

7d•Onsite

About The Position

This is an entry-level, part-time, onsite career opportunity at Children's Minnesota - Minneapolis Hospital. The Patient Access Specialist is responsible for performing admitting duties for all patients admitted for services at the hospital, ensuring adherence to the organization's mission, goals, and regulatory compliance requirements. The role operates within established organizational policies and processes.

Requirements

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
High School Diploma/GED
CRCR Required within 9 months of hire (Company Paid)

Responsibilities

Assigning accurate MRNs.
Completing medical necessity / compliance checks.
Providing proper patient instructions.
Collecting insurance information.
Receiving and processing physician orders.
Utilizing an overlay tool while providing excellent customer service.
Operating the telephone switchboard to relay incoming, outgoing, and inter-office calls.
Adhering to policies and providing excellent customer service with compassion in interactions.
Meeting point of service goals.
Utilizing quality auditing and reporting systems to ensure accounts are corrected.
Conducting audits of accounts to ensure accuracy and timeliness to meet audit standards.
Providing statistical data to Patient Access leadership.
Pre-registering patient accounts prior to patient visits, which may include inbound and outbound calling to obtain demographic, insurance, and other patient information.
Collecting point of service collections and past due balances, including payment plan options.
Explaining general consent for treatment forms to the patient/guarantor/legal guardian and obtaining necessary signatures.
Explaining and distributing patient education documents.
Reviewing eligibility responses in insurance verification systems and selecting the applicable insurance plan code.
Entering benefit data into the system to support POS (Point of Service Collections) and billing processes.
Accurately screening medical necessity using the Advanced Beneficiary Notice (ABN) software.
Informing Medicare patients of possible non-payment of tests by Medicare and distributing the ABN as appropriate.
Distributing and documenting other designated forms and pamphlets.