Patient Access Specialist

TEKsystems•Anchorage, AK

6d•$22 - $22•Onsite

About The Position

The Patient Access Specialist will greet patients and provide exceptional customer service throughout the registration process. This role involves verifying patient identity, collecting demographic and insurance information, and ensuring accurate account setup. The specialist will also issue patient armbands, coordinate bedside registration when needed, and educate patients on financial responsibilities, benefits, and available resources. Key responsibilities include processing orders, managing work queues, and maintaining accurate, timely account documentation to support billing readiness. Additionally, the role requires obtaining required consents, signatures, and regulatory documentation, safely securing and documenting patient valuables when applicable, and escorting or directing patients to appropriate locations within the facility. Collaboration with clinical and support teams is essential to ensure efficient patient flow.

Requirements

Follow all federal, state, and organizational regulations, including HIPAA, EMTALA, and CMS standards
Maintain strict confidentiality of patient information
Adhere to infection prevention protocols and proper use of PPE
Participate in emergency preparedness and safety initiatives
Strong customer service and communication skills with a patient-centered approach
High attention to detail and accuracy in data entry and documentation
Ability to multitask and manage work queues in a fast-paced environment
Team-oriented mindset with the ability to collaborate across departments
Commitment to professionalism, confidentiality, and compassionate care

Nice To Haves

Associate Degree in Healthcare or Business Administration
3 years of experience in Patient Access or Business office setting
1 year of knowledge of Epic applications

Responsibilities

Greet patients and provide exceptional customer service throughout the registration process
Verify patient identity, collect demographic and insurance information, and ensure accurate account setup
Issue patient armbands and coordinate bedside registration when needed
Educate patients on financial responsibilities, benefits, and available resources
Process orders, manage work queues, and maintain accurate, timely account documentation to support billing readiness
Obtain required consents, signatures, and regulatory documentation
Safely secure and document patient valuables when applicable
Escort or direct patients to appropriate locations within the facility
Collaborate with clinical and support teams to ensure efficient patient flow