Patient Access Specialist - Site Based (St. Paul)

Gillette Children's•Saint Paul, MN

6d•$21 - $31•Onsite

About The Position

The Patient Access Specialist - Site Based role in St. Paul is a fulltime, 1.0 FTE (40 hours/week). The schedule is TBD, Monday-Friday, 5:30AM-5:30PM. The schedule for the first 4-6 weeks is 8:00am-4:30pm, Monday-Friday, for onboarding & training. This site-based position provides exceptional patient experience and access for patients and families within Gillette clinic settings. Promotes and maintains excellent and positive patient and family experience as the first impression of the organization.

Requirements

High School Diploma/GED
1 year experience with customer service, administrative, or healthcare setting
Advanced education (Associates or Bachelors Degree)
Knowledge & understanding of medical terminology
Knowledge & understanding of commercial insurance carriers and standard insurance forms
Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
Demonstrated strong teamwork skills
Demonstrated ability to multi-task and respond quickly/reprioritize changing needs

Nice To Haves

Advanced education (Associate or Bachelor’s)

Responsibilities

Greets patients and families upon arrival to check-in area
Provides quality, complete and timely registration and check-in of patients while accurately obtaining and updating patient demographic and insurance information
Knowledge of insurance plans to verify insurance coverage and eligibility
Obtains signatures on required consent forms
Consults with clinical teams as needed to resolve patient needs
Completion of a wide variety of administrative tasks
Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience
Consistently promotes the MyGillette patient portal
Support for all inpatient admission and registration needs (St. Paul Clinic Only)
Primary point of contact for patients and families arriving to Gillette clinics.
Obtains, updates and verifies all patient demographic and financial information.
Obtains required signatures on consent and other intake forms.
Schedules appointments across all medical specialties and integrative care services timely, efficiently, and in alignment with the patient’s unique needs and care plan.
Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience.
Promotes and enrolls patients and their caregivers in our appointment reminder system and MyGillette patient portal to increase ways in which families can engage with their care.
Thoroughly explains functionalities available.