Patient Access Specialist - School Base

Denver Health•Denver, CO

1d•$21 - $25

About The Position

The Patient Access Specialist serves as the first point of contact for patients and families in outpatient clinic registration areas. Under minimal supervision, the role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The specialist works with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, and provides flexible coverage across clinics as needed. The position supports Denver Health’s School Based Medical Services department and requires adherence to applicable federal, state, and organizational regulations, including FQHC and HRSA guidelines, EMTALA, and HIPAA. The role also helps train new hires as needed.

Requirements

No prior work experience required.
Ability to organize work and pay attention to detail.
Effective communication skills.
Ability to problem solve.
Ability to prioritize workflow and determine priorities.
Ability to demonstrate professional work behavior and follow Denver Health guidelines and policies.
Ability to multitask and handle a high volume of tasks.
Ability to enter data quickly and accurately.
Ability to complete daily work by the end of the shift.
Ability to work collaboratively with a team.
Typing speed of 25 words per minute.
Knowledge of Microsoft Office Suite.

Nice To Haves

Familiarity with Epic.

Responsibilities

Register and check in outpatient patients; confirm identity, create encounters in the EHR, and collect, verify, and update demographic, guarantor, and insurance information.
Explain patients’ financial responsibilities, including co-pays, deductibles, deposits, and self-pay expectations; collect required payments and connect patients with financial counseling or enrollment services when needed.
Collaborate with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support clinic flow and patient access; communicate delays, coverage concerns, and registration issues; support same-day add-ons, walk-ins, and schedule changes.
Check insurance eligibility and benefits using electronic tools and payer portals; identify coverage limitations, referral or authorization requirements, and potential self-pay situations; coordinate with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues.
Meet productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, and participate in audits and quality and process improvement initiatives.
Provide coverage and flex across departments or clinics in response to staffing and operational needs.
Follow applicable regulatory requirements, including FQHC and HRSA guidelines, EMTALA, HIPAA, and other mandatory regulations.
Support new-hire training and answer questions as needed.

Benefits

Paid time off starting at 28 days per year, including vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans.
Employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and more.
Tuition reimbursement and assistance.
Education, coaching, and professional development opportunities through the Workforce Development Center.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness-eligible employer, with free student loan coaching and assistance navigating the program.
National Health Service Corps and Colorado Health Service Corps eligibility.