Patient Access Specialist - Eastern Regional Center

County of Wake, NC•Zebulon, NC

2d•Onsite

About The Position

The Patient Access Specialist will primarily serve as a Referral Coordinator for the Eastern Regional Center. This position plays a key role in ensuring seamless patient care by managing referral processes and supporting administrative functions. This position assists patients during onsite registration and arrival for scheduled and unscheduled visits while prioritizing referral coordination tasks. The role requires excellent customer service skills, strong organizational abilities, and the capacity to manage multiple tasks in a dynamic healthcare environment.

Requirements

High school diploma or GED
One year of job-related experience
Equivalent education and experience are accepted
Excellent Communication - Oral and Written
Ability to work independently under time restraints
Problem Solving and analytical skills
Ability to recognize and respect the value of individual differences
Ability to actively participate as a member of a team to move toward the completion of goals
Proficient in office technology including: GE Centricity (Electronic Health Record), Microsoft Word, Internet owners, and Email
Ability to follow instructions through a standard work process, perform routine tasks and check work for accuracy before completion of tasks
Ability to develop and maintain strong relationships with patients

Nice To Haves

Experience with processing medical referrals
Experience working with Family Planning, Pre-natal, Sexually Transmitted Diseases, and providing immunizations
Experience translating Spanish to English in a medical or healthcare

Responsibilities

Coordinate and manage patient referrals, ensuring timely follow-up and compliance with provider and insurance requirements. Referral coordinating includes: internal and external specialty referrals for Prenatal, Family Planning, and Child health Clinic for Departure, Eastern, Northern, and Southern Regional Centers
Process Project Access and UNC Charity Care applications for uninsured patients needing specialty referrals for Departure, Eastern, Northern, and Southern Regional Centers
Monitor and track referrals using the dashboards and referral desktops for Departure, Eastern, Northern, and Southern Regional Centers
Respond to telephone inquiries from patients with professionalism and sensitivity, providing accurate information regarding referrals and appointments
Gather, verify and update patient demographic, insurance, and medical information
Collect patient liabilities when necessary and ensure adherence to regulatory guidelines
Assist patients with onsite registration, check-in/check-out processes, and scheduling follow-up care
Maintain accurate documentation of referral activities and communicate effectively with providers, patients, and insurance representatives
Support additional administrative duties as needed to facilitate smooth clinic operations.
Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.