Patient Access Specialist
About The Position
Crossroads Treatment Centers is seeking a Patient Access Specialist to join their team. This role involves answering incoming and returning calls, responding quickly to patient inquiries, and scheduling/rescheduling patients to the appropriate clinic using various EMR systems. The ideal candidate will demonstrate exemplary customer service, answer basic patient questions, provide program-specific information, and assist with other duties as directed. Crossroads Treatment Centers is dedicated to providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) for opioid use disorder, aiming to help individuals start their path to recovery and prevent overdose deaths.
Requirements
- High School Diploma or GED required.
- Customer Service experience in a fast paced environment preferred.
- Experience in healthcare, addiction medicine, call center preferred.
- Lived Addiction experience is a plus.
Responsibilities
- Answer incoming and returning calls.
- Respond quickly to patient inquiries.
- Scheduling/rescheduling patients to the appropriate clinic utilizing various EMR systems.
- Demonstrate exemplary customer service.
- Answer basic patient questions and provide program-specific information as required.
- Assist with other duties as directed.
Benefits
- Medical, Dental, and Vision Insurance
- PTO
- Variety of 401K options including a match program with no vesture period
- Annual Continuing Education Allowance (in related field)
- Life Insurance
- Short/Long Term Disability
- Paid maternity/paternity leave
- Mental Health day
- Calm subscription for all employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
