Patient Access Specialist I/II - Patient Registration (Echo Cliffs)

Tuba City Regional Health Care Corporation•Coppermine, Arizona

4d•Onsite

About The Position

The primary purpose of the patient access specialist is to schedule and register patients by accurately collecting and analyzing all patients’ demographic, third party coverage (i.e., insurance), and clinical data elements. Incumbent interviews patients and assists them in completing required forms to process medical, dental and pharmacy billing claims. Incumbent is responsible for data integrity to further expedite third party reimbursement and optimize customer satisfaction. This position requires the ability to work under conditions of frequent interruptions and willingness to work flexible schedule. The incumbent initiates and carries out a variety of clerical duties, including assisting physical walk-in patients with scheduling, changing, and cancelling appointments. The incumbent will have access to provider schedules as needed to support patient access functions.

Requirements

High School diploma or GED
Six (6) months of experience working in a fast-paced office environment with the ability to manage and prioritize multiple assignments, completing tasks and demands while meeting tight deadlines (for Patient Access Specialist I)
Two (2) years of experience working in a fast-paced office environment with the ability to manage and prioritize multiple assignments, completing tasks and demands while meeting tight deadlines (for Patient Access Specialist II)
Experience with an electronic patient registration software, or similar patient financial services (for Patient Access Specialist II)
Must maintain a current valid certification of Basic Life Support (BLS) from the American Heart Association throughout employment
Excellent customer service skills, personal and telephone communication skills
Proficient knowledge and ability to use computer software
Ability to complete special projects; the ability to meet departmental deadlines, analyze, research, and troubleshoot.
Ability to solve problems following chain of command
Experience with special projects to meet department demands, must work independently, analyze, research, troubleshoot and resolve issues
Positive communication and working relationships with others
Possession of high ethical standards and no history of complaints
Reliable and dependable; reports to work as scheduled without excessive absences
Ability to handle sensitive and confidential information
Proficient with typing and accurate spelling and grammar
Ability to work independently with minimal to no supervision
Ability to work under conditions of frequent interruptions and availability to work a flexible schedule
Possesses and employs an ability to communicate with patients and families during time of emotional and physical distress
Responds positively to supervision to enhance and improve work performance
Completion of an above-satisfactory scores on all job interviews
Successful completion of and positive results from all background and reference checks
Successful completion of fingerprint clearance requirements, physical examinations, and other screenings
Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information

Responsibilities

Review, update and maintain all patient data in multiple patient accounting, registration, and scheduling systems by initiating the completion of forms required for billing and
Interview patients to obtain pertinent registration information, assure document scanning, retrieving, and editing, and patient identification to determine patient’s insurance coverage, limitations and communicates to patient any co-pays or deductibles for collection.
Identify patient’s potential financial liability for a specific service and identified patients at risk for inability to meet financial liability. Make referral to an appropriate agency or department. Provide an overview of options available to patients/families by assessing patient understanding of registration process to determine appropriate response to patient’s questions and applications and communicate appropriate information needed to complete patient’s eligibility
Collect cash payments for pharmacy and medical services and complete necessary reconciliation in accordance with fiscal policy, including the issuance of a transaction receipt.
Perform insurance verification and verify that all required prior authorizations have been completed by the appropriate clinical department prior to the patient’s scheduled appointment or procedure.
Assist patients in completing and updating forms required for medical records, third party insurer and the
Collaborate with various departments to expedite patient services and improve patient
Serve patients and visitors by welcoming and greeting them in person and or telephone; answering or referring inquiries; directing patients and
Intake and coordinate motor vehicle accidents/worker’s compensation claims visits that are encountered during shift to appropriate
Follow established guidelines regarding patient identification and income screening for the non-eligible Medicaid patients according to provided technical training
Work with software systems for clinical, medical, dental, pharmacy and other healthcare office
Assure required requisitions for various departments are completed and timely routed as appropriate. Ensure unit is stocked with appropriate forms and supplies. Retrieve and print laboratory reports, health summaries, medication lists and other patient records as
Responsible for electronic health records data entry pertinent to patient service
Ensure proper PPE is always worn while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (See CDC website for most current updates)
Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction.
Perform other duties as