Patient Access Specialist

Jane Pauley Community Health Center, Inc. • Indianapolis, IN

4h • Hybrid

About The Position

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day. At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status. Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.
The Patient Access Specialist ensures timely access to provider services by serving as the first point of contact for patients and referring providers. In this role, you’ll answer and triage patient calls, schedule appointments, and verify insurance and demographic details all while providing a professional, supportive, and compassionate experience.
This position has the potential for remote work, with reliable internet access required.

Requirements

• High school diploma or GED equivalent required.
• At least 1 year of experience in a healthcare setting using computerized scheduling software.
• Excellent computer skills with strong organization and attention to detail.

Nice To Haves

• Previous call center experience preferred.
• Bilingual English/Spanish strongly preferred. If bilingual, employees must complete the Bridging the Gap Program within one year of employment.

Responsibilities

• Answer, triage, and process requests for new patient appointments with both primary and specialty providers.
• Schedule appointments that align with patient preferences and insurance requirements.
• Collect and verify patient demographics and insurance information.
• Coordinate with provider offices to ensure smooth transfer of patient information.
• Accurately document scheduled appointments, referrals, and demographic data in the EHR.
• Handle a high volume of requests efficiently while maintaining an excellent customer experience.
• Promote teamwork, cooperation, and continuous improvement across departments.
• Maintain professionalism in all interactions with patients, peers, providers, and leadership.

Benefits

• medical, dental, vision
• Generous PTO
• 401(k) with employer contribution
• Life and disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees