Patient Access Specialist

YELLOWSTONE SURGERY CENTER•Billings, MT

1d•$18 - $22•Onsite

About The Position

The Patient Access Specialist serves as the first point of contact for patients, families, physicians, and visitors, helping create a welcoming and positive experience throughout the surgical journey. This role is responsible for patient registration, scheduling support, medical record management, communication coordination, and front desk operations within a fast-paced ambulatory surgery environment.

Requirements

High School diploma or equivalent
Minimum of two to four years of related registration/receptionist experience, with a healthcare setting preferred
Minimum of two to four years of customer service experience

Responsibilities

Greet patients and family members in a professional and welcoming manner
Verify and obtain accurate demographic and insurance information
Ensure patients and families receive information regarding surgical/pain procedures and other concerns
Maintain the coffee bar, waiting room, and waiting room restroom areas for patients and visitors
Assist visitors, patients, physicians, and staff while demonstrating excellent guest relations
Maintain and manage the multi-line phone switchboard
Act as a liaison between the recovery room, operating rooms, and waiting room
Communicate professionally and efficiently with patients, families, physicians, and staff
Distribute incoming and outgoing mail
Complete patient registration and obtain required patient/guardian signatures
Create accurate chart labels and patient identification bands
Perform data entry into the medical record system
Scan and maintain medical records and internal clerical/clinical documents
Participate in chart preparation while ensuring confidentiality and accuracy
Verify completeness and filing of all patient medical records
Ensure all required documentation is entered into the electronic system for future reference
Ensure physicians dictate and sign operative notes following procedures; follow up directly with physicians regarding missing information
Copy and email surgeons’ and assistants’ transcribed reports as required
Receive patient payments and process cash, check, and credit card transactions according to policy
Order supplies for the organization as needed
Maintain patient confidentiality at all times
Perform efficiently and appropriately during emergencies
Prioritize responsibilities to support efficient operations and quality patient care
Demonstrate flexibility to meet the needs of the Surgery Center
Support a positive, team-oriented work environment
Perform other duties as assigned