Patient Access Specialist - Clinic

FroedtertSouth•Kenosha, WI

2d•Onsite

About The Position

As a Patient Access Specialist, you’ll be an essential first point of contact for patients, families, and visitors. You’ll help create a positive patient experience by coordinating appointments, completing registration and insurance processes, collecting payments, and supporting communication between patients and care teams.

Requirements

High school diploma or GED required
6 months–1 year of related experience
Excellent computer and customer service skills
Familiarity with internet-based tools, email, and Microsoft Office applications
Strong written and verbal communication skills
Ability to efficiently prioritize and manage multiple tasks and changing workloads

Nice To Haves

Formal education beyond high school in Business or Healthcare, or equivalent experience, preferred
Experience in a healthcare business office or receptionist environment preferred
Knowledge of medical terminology and familiarity with ICD-10, CPT, and HCPCS codes

Responsibilities

Schedule, reschedule, and cancel patient appointments according to provider criteria and established scheduling templates.
Complete pre-arrival registration and ensure patient information, questionnaires, and required documentation are accurate and complete.
Greet, direct, and assist patients, families, visitors, providers, and other members of the healthcare team in a professional and courteous manner.
Perform patient check-in and check-out functions, including completing missing registration and insurance information.
Accurately verify and update patient demographic, guarantor, and insurance information using established registration standards.
Collect applicable copayments, patient balances, prepayments, and self-pay payments for services.
Take telephone and in-person messages and appropriately route communications through the healthcare software and patient portal to facilitate timely communication with clinical teams.