Patient Access Specialist | PRN Days/Nights | Grand Prairie

Emerus•Grand Prairie, TX

1d•Onsite

About The Position

The Patient Access Specialist serves as a liaison among patients and families, payers, Patient Financial Services, and other members of the health care team. The role supports patient tracking and billing by obtaining and verifying complete, accurate demographic and insurance information, financially securing accounts, and collecting patients’ out-of-pocket responsibility to help maximize hospital reimbursement. The position is PRN and may work day or night shifts (7 a.m.–7 p.m. or 7 p.m.–7 a.m.) at a 16-bed small-format hospital in Grand Prairie. The specialist provides customer service throughout the registration process, helps protect patient safety by ensuring patients are properly identified and triaged upon arrival, and handles registration, insurance verification, authorizations, collections, records, and patient transfers. The role also supports facility operations by maintaining logs and the cash drawer, keeping work areas clean, receiving deliveries, reporting equipment or maintenance needs, attending required meetings, and assisting medical staff as needed.

Requirements

High school diploma or GED.
Knowledge of various insurance plans and payors, including HMO, PPO, POS, Medicare, and Medicaid.
Basic understanding of medical terminology.
Excellent customer service skills.
Fluency in English, including written and oral communication.
In the El Paso Market, fluency in both English and Spanish is required.
For Pennsylvania candidates: Act 33 (Child Abuse History Clearance) and Act 73 (FBI Fingerprint Criminal History Clearance) must have been completed within the last five years or be obtained before the start date.

Nice To Haves

Two years of patient registration and insurance verification experience in a health care setting is preferred.
Emergency Department registration experience is strongly preferred.
Working knowledge of MS Office, including Word, Excel, and Outlook, is strongly preferred.

Responsibilities

Maintain compliance with EMTALA, DNV, HIPAA, and other applicable hospital and government regulations related to admissions and medical records.
Provide excellent customer service by identifying and meeting customer needs and building quality relationships.
Help protect patient safety by ensuring each patient is properly identified and triaged upon arrival.
Answer telephone calls professionally and courteously, record messages, and communicate them to appropriate medical staff.
Provide and obtain signatures on required forms and consents.
Obtain, verify, and enter complete and accurate demographic information for patient accounts.
Verify insurance benefits, payers, and plans, and ensure the correct information is entered into the patient accounting system.
Obtain insurance authorizations when required by applicable insurance plans.
Pursue collections at the time of service in a customer service-oriented manner.
Scan registration and clinical documentation into the system and maintain medical records.
Assist with coordinating patient transfers to other hospitals when necessary.
Respond to medical record requests from patients, physicians, and hospitals.
Maintain the cash drawer according to policy.
Maintain logs of patients, payments, transfers, hospital admissions, and visitors or vendors.
Keep facility areas clean, including the front desk, restroom, waiting room, break area, and patient rooms when medical staff need assistance.
Receive deliveries, including mail, and forward them to appropriate departments.
Notify appropriate contacts about malfunctioning equipment or maintenance needs.
Attend staff meetings and other company-sponsored or mandated meetings as required.
Assist medical staff as needed and perform additional duties as assigned.