Patient Access Specialist

Corewell Health • Wayne, MI

3d • Onsite

About The Position

Under the direction of the Manager of Patient Access, the Patient Access Specialist registers patients accurately and promptly by collecting identifying and biographical information and following appropriate check-in processes. The position rotates among departments, including emergency, outpatient, and labs, and supports Wayne Hospital.

This is a part-time position scheduled for 20 hours per week, generally 2–3 days per week. Shifts rotate across days, afternoons, and midnights, with work every other Saturday and Sunday. The first week includes mandatory orientation from 8:00 a.m. to 4:30 p.m.

Requirements

• High school diploma.
• Knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge.
• Ability to effectively manage multiple tasks.
• Knowledge and experience with a variety of information systems.
• Experience with spreadsheet and word-processing software and keyboard proficiency.
• Willingness to rotate among day, afternoon, and midnight shifts throughout the week and work every other Saturday and Sunday.
• Complete mandatory first-week orientation from 8:00 a.m. to 4:30 p.m.

Nice To Haves

• One year of relevant experience in a customer service role or the healthcare industry.

Responsibilities

• Schedule appointments as appropriate and perform patient registration and preregistration, collecting insurance, medical, demographic, diagnostic coding, and other procedure-related information to support billing accuracy.
• Answer and direct phone calls courteously and efficiently.
• Communicate information to patients and family members in accordance with HIPAA regulations.
• Prepare patient liability estimates for scheduled, pre-service services and walk-ins.
• Prioritize work and communicate effectively while following Corewell Health standards in interactions with patients, colleagues, departments, and physician offices.
• Operate standard office equipment, including Microsoft systems, calculators, photocopiers, and fax machines.
• Coordinate with the Pre-service Center and/or physician’s office to obtain or change authorizations required by imaging protocols or script compliance.
• Transport and escort patients by wheelchair as needed.
• Inform patients of appointment delays when requested.
• Contact physicians, physician offices, or Quest labs when patients arrive without a script or required labs.
• Participate in safety initiatives and risk-mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals; eligibility depends on employment type and status.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED