Patient Access Specialist

Global Connections to Employment•Pensacola, FL

17h

About The Position

The position of Central Access Specialist is an integral part of the Central Access/ Business Area. This position’s responsibilities are to participate as a member of the Access Team to support the centralized screening and access to the program areas. To coordinate with the Central Client Registration (CCR) team to manage access scheduling, gathering initial screening information and provide support for the Central Access Assessment teams. This position will manage customer services, gather initial screening information related to why the client is seeking services, and coordinate the initial referral to the Clinical Assessment Specialist. Following the completions of the assessment the initial appointment will be scheduled with the identified program provider. This position is expected to maintain a working knowledge of all program areas, CCR registration, and verifying provider network status prior to scheduling the clinical or medical initial appointment. The position must ensure all daily tasks are completed timely to support the needs of the Central Access Teams and ensure quality customer service. Assignments/tasks are expected to be executed with considerable independence and maintain compliance with established facility policies and procedures, contract requirements, organization bylaws, and federal and state regulations/laws.

Requirements

Associate (AA) degree within area of position responsibility with (3) years of relevant medical / business office experience OR; High school diploma or GED with five (5) years related experience may be substituted.
Working knowledge of clinical/business practice requirements related to access to services.
Ability to work independently with good critical thinking and decision-making skills.
Proficient internet/computer skills and use of Microsoft Office to complete tasks.
Strong organizational skills and the ability to prioritize responsibilities.
Ability to maintain effective working relationships with internal and external customers.
Excellent verbal and communication skills to include letters, memos and emails.
Ability to work within the guidelines established in the policies and procedures of the agency and assigned program division.
Extremely detail oriented with a high level of accuracy while demonstrating the ability to resist distractions.
Ability to pass organization screening requirements, including state and federal background screening as appropriate.

Nice To Haves

Understanding of insurance authorizations and practice requirements is considered a plus.

Responsibilities

Participate as a member of the Access Team to support the centralized screening and access to the program areas.
Coordinate with the Central Client Registration (CCR) team to manage access scheduling, gathering initial screening information and provide support for the Central Access Assessment teams.
Manage customer services, gather initial screening information related to why the client is seeking services, and coordinate the initial referral to the Clinical Assessment Specialist.
Schedule the initial appointment with the identified program provider following the completion of the assessment.
Maintain a working knowledge of all program areas, CCR registration, and verifying provider network status prior to scheduling the clinical or medical initial appointment.
Ensure all daily tasks are completed timely to support the needs of the Central Access Teams and ensure quality customer service.
Execute assignments/tasks with considerable independence and maintain compliance with established facility policies and procedures, contract requirements, organization bylaws, and federal and state regulations/laws.