Patient Access Specialist (Full-time/Columbus)

Billings Clinic•Columbus, MT

5d•Onsite

About The Position

Patient Access Specialists are instrumental in ensuring the efficient and effective flow of patient access needs as well as initiating the revenue cycle throughout Billings Clinic. Responsible for providing excellence in customer service by greeting, registering and gathering appropriate information for clinical and patient financial use. Included are appropriate demographic and insurance information, scheduling appointments, collection of co-payments and self-pay deposits and posting payments directly into the billing system. Position must fully understand the ramifications and impacts of incomplete or inaccurate information as it relates to clinical staff and the revenue cycle.

Requirements

High school diploma or equivalent
Demonstrated excellence in customer service skills
One year customer service experience; healthcare preferred
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.

Nice To Haves

Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc.

Responsibilities

Greeting, registering and gathering appropriate information for clinical and patient financial use.
Collecting appropriate demographic and insurance information.
Scheduling appointments.
Collecting co-payments and self-pay deposits.
Posting payments directly into the billing system.
Understanding the ramifications and impacts of incomplete or inaccurate information as it relates to clinical staff and the revenue cycle.