Patient Access Specialist

METRO COMMUNITY HEALTH CENTER•Pittsburgh, PA

1d•Onsite

About The Position

This position is responsible for patient scheduling, registration, financial collections and the daily clerical support of the health center for the delivery of primary care to the patients and families of Metro Community Health Center. The role involves demonstrating a high level of skill at building relationships and customer service, providing counsel, support, advice, and support to patients and their families. Key duties include creating new accounts by collecting registration data and creating new patient charts within the EMR, maintaining accuracy of patient insurance information, scanning insurance cards, and updating income verification forms. The specialist will also collect co-pays, payments, and balances, enter/apply patient payments, and maintain appropriate use of office equipment like fax machines, copiers, and computers. Additional responsibilities include checking patients in and out, answering incoming calls, assisting with scheduling, triaging calls, obtaining and updating patient demographics, and verifying patient insurance information using online tools or by contacting insurance companies. The role requires maintaining compliance with all policies, procedures, and laws, and the ability to work in a fast-paced environment with high call volumes.

Requirements

High School Diploma or equivalent is required
Successful completion of a medical receptionist or related program or 1 year of medical office experience
Demonstrated knowledge of medical terminology and HIPAA required

Responsibilities

Demonstrate a high level of skill at building relationships and customer service
Provide counsel, support, advice, and support to patients and their families
Create new accounts by collecting registration data from new patients and creating new patient charts within the EMR
Maintain accuracy of patient insurance information with all new and recurring patient visits, including scanning all insurance cards and updating income verification form
Collect all co-pays, payments and balances, as required by office policies
Enter/apply patient payments to balances in computer system
Maintain appropriate use of fax machine, copier and computer; as directed
Check patients in and out for scheduled appointments
Answers incoming calls from patients and assists patients with scheduling needs
Triage calls within the department
Obtain and enter new patient demographics; update patient information, as necessary, in the computer system to maintain accuracy for billing
Obtain and verify patient insurance information (coverage and deductible) utilizing online tools or by contacting insurance companies
Maintains compliance with all policies, procedures and laws
Able to work in a fast-paced environment with high call volumes
Other duties as assigned