Patient Access Specialist (Front Desk/PAS - Full-Time Days - Keller)

Emerus•Keller, TX

1d•Onsite

About The Position

Emerus is a leader in small-format hospitals, partnering with health systems to provide care in local neighborhoods. Their innovative hospitals are fully accredited and offer highly individualized care, with a commitment to compassionate and comprehensive patient care regardless of background or identity. They foster a work environment focused on teamwork, diversity, equity, and equal access to information, development, and opportunity for all Healthcare Pros. The Patient Access Specialist serves as a liaison between patients/families, payers, Patient Financial Services, and other healthcare team members. This role facilitates patient tracking and billing by obtaining and verifying accurate demographic information, financially securing accounts, and collecting out-of-pocket responsibilities from guarantors to maximize hospital reimbursement.

Requirements

High School Diploma or GED, required
Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required
Basic understanding of medical terminology
Excellent customer service
Position requires fluency in English; written and oral communication
Fluency in both English & Spanish is a requirement in the El Paso Market
Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date

Nice To Haves

2 years of patient registration and insurance verification experience in a health care setting, preferred
Emergency Department registration experience, strongly preferred
Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred

Responsibilities

Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
Play a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
Provide and obtain signatures on required forms and consents
Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
Obtain insurance authorizations as required by individual insurance plans where applicable
Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
Scan all registration and clinical documentation into the system and maintain all medical records
Assist with coordinating the transfer of patients to other hospitals when necessary
Respond to medical record requests from patients, physicians and hospitals
Maintain cash drawer according to policies
Maintain log of all patients, payments received, transfers and hospital admissions
Maintain visitor/vendor log
Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
Receive deliveries including mail from various carriers and forward to appropriate departments as needed
Notify appropriate contact of any malfunctioning equipment or maintenance needs
Attend staff meetings or other company sponsored or mandated meetings as required
Assist medical staff as needed
Perform additional duties as assigned